Identify Customer Needs and Fulfill Them Fast with Back Office Support Services

When computers were bulky and storage was limited, the use of data was restricted to elementary queries and reports. However, nowadays, we have access to hi-tech computers that are much smaller in size, but have humongous capabilities in terms of storage and processing. And, in today’s world of extreme competition, it would be foolish not to put these capabilities to good use. Data mining provides an amazing way to exploit all this horsepower and unearth hidden patterns that cannot be deciphered manually. As all companies do not have the wherewithal to setup a quality data mining operation by themselves, it is best to outsource back office support services to a competent vendor.

Model Vast Troves of Data for Formulating Potent Business Strategies

The technique that lets business owners discover new information from existing data sets is called data modeling. Suppose a telecom operator has an existing database that lists a group of people using telecom services. It enlists their name, gender, address, service purchase history, job title, customer care calls and complaint records etc. The operator wants to know which section of the customer base would be interested in faster data speeds through a 5G connection. In this case, he can use a data mining technique called neural network to figure out which customers are using the fastest speeds, constantly recharging for fast data packs and frequently complaining about slow data speeds. A possible output after processing data could be: people under the age of 30, mostly millenials, want faster data speeds.

Utilizing this data, the entrepreneur can launch new business strategies and bundle services as part of attractive plans for millenials. More often than not, these well-drilled plans work their magic and allow a company to increase its revenue.

Specialist Back Office Services Provider for Best Data Mining Solutions

Data mining is a task that is best performed by experts. Setting up an in-house department may not be ideal for companies that do not have a lot of capital to invest. Outsourcing to a capable back office services provider is a much better option. Below are some reasons why:

1.      Knowhow of multiple data mining techniques – Data mining is not effective when you handover your work to a one-trick pony. There are many techniques that need to be implemented as part of data mining for it to be useful to a business. Neural networks, rule induction, genetic algorithms and decision trees are some data mining techniques that can be implemented for deriving useful results from a dataset. At Noidaexim, you get access to resources that are skilled in utilizing all types of data mining techniques accurately and efficiently.

2.      Data mining software – High-quality data mining software solutions are elusive and expensive. For an in-house operation, it does not make too much sense to spend big on a data mining software solution that won’t be a part of their core operations. On the other hand, a seasoned call center outsourcing company uses one software solution to serve many clients. Hence, it spends its money generously on procuring the best data mining software solutions. When you partner with such a back office services provider, you get access to these software solutions as part of the subscription you have paid to your vendor.

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Created on Sep 18th 2019 07:59. Viewed 375 times.

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