How to Troubleshoot the Canon Printer is Offline Issue

by Liam Noah Printererrorus

Is your Canon printer constantly showing the frustrating "Offline" status? Don't worry, you're not alone. Many users encounter this issue, and it can be quite perplexing. In this comprehensive guide, we'll walk you through the step-by-step process to troubleshoot and resolve the "Canon Printer is Offline" problem. By following these troubleshooting methods, you can get your printer back online and resume printing without any hassle.


Printers going offline can be due to various reasons, from connectivity issues to driver problems. It can be incredibly frustrating when you need to print an important document, and your printer simply refuses to cooperate. However, before you start to panic, follow these Canon printer troubleshooting steps to get your Canon printer back online.

Check Printer Connection

The first step is to ensure that your printer is properly connected to your computer and the network. Here's what you need to do:

  1. Check the USB or Ethernet cable connections between your printer and computer.
  2. If your printer is wireless, make sure it's connected to the correct Wi-Fi network.
  3. Restart both your printer and computer to refresh the connection.

Restart Printer Spooler Service

The Printer Spooler Service manages the print queue and can sometimes cause connectivity issues. Follow these steps to restart the service:

  1. Press Windows + R, type services.msc, and hit Enter.
  2. Locate Print Spooler from the list, right-click on it, and select Restart.

Update or Reinstall Printer Drivers

Outdated or corrupted printer drivers can lead to offline issues. To update or reinstall drivers:

  1. Visit the official Canon website and download the latest drivers for your printer model.
  2. Uninstall the existing drivers from your computer.
  3. Install the new drivers you downloaded and follow the setup instructions.

Set the Printer as Default

Sometimes, your printer might go offline if it's not set as the default printer. Here's how to set it as the default:

  1. Go to Settings on your computer.
  2. Navigate to Devices > Printers & scanners.
  3. Select your Canon printer and click Manage.
  4. Click on Set as default to make it your default printer.

Check for Software Conflicts

Certain software or applications can interfere with your printer's connection. To identify and resolve conflicts:

  1. Temporarily disable any third-party antivirus or firewall software.
  2. Try printing after disabling each application to identify the conflicting one.

Reset the Printer

If none of the above methods work, you can try resetting your printer to its default settings:

  1. Refer to your printer's manual to find the reset instructions.
  2. Follow the steps to reset the printer, and then set it up again.


Dealing with a "Canon Printer Offline" issue can be frustrating, but it's not an insurmountable problem. By following the steps outlined in this guide, you can troubleshoot the issue and bring your printer back online. Remember to check the printer's connection, update drivers, manage conflicts, and reset the printer if necessary. Before you know it, you'll be printing your documents hassle-free.

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About Liam Noah Freshman   Printererrorus

6 connections, 0 recommendations, 40 honor points.
Joined APSense since, January 26th, 2023, From reston, United States.

Created on Aug 28th 2023 11:13. Viewed 211 times.


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Dear APSense member, share a connection request with me.
Sep 20th 2023 11:00   
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