How to Service your Customers like Dpauls in the Travel Industry

Whether it is airlines, car rentals or cruise ships, the travel industry has always accounted for a major share of the country’s revenue. By offering highly satisfactory travel experience to customers, this particular industry hugely contributes to the nation’s economy. However, there is a particular aspect worth remembering in this context. Unlike many other industrial sectors, the travel industry happens to be entirely customer-centric. As customers are the prime resources for this sector, the market-players in this industry are constantly striving hard to deliver amazing customer service.

If you happen to be one of those leading players of the travel sector, ensuring unsurpassed customer service will prove to be your prime objective. Breeze through the article, as it introduces you to the golden rules of servicing customers in the travel sector.

Social media: effective tool for customer service

With the widespread development of social media and the emergence of mobile innovations, customers enjoy better access to real-time travel updates and information. Additionally, the changing lifestyle patterns have created the demand for useful information, even on the go. Choosing social media as one of the most effective tools for information sharing will prove to be a smart decision.

It not only enables swift broadcasting of updates but also helps you cater to individual customer queries. With this brief overview on the topic, let us move on to learn about the best customer service strategies in the travel industry.

1.      Develop strong social media presence

Build a robust social media presence. If you are operating in this sector, you will have to keep your customers informed about your online presence. You can send simple messages or tweets to potential customers, thus sharing information on shift or timing changes. Perform a profound market search and you will find travel companies utilizing the power of social media to their benefit.

2.      Be responsive

Offering fast response is one of the best ways of making your customers feel special and important. Most of the customers nowadays turn to social media channels, as they provide a much swifter solution than emails or phone help lines. Make sure you address the issues instantly and offer the most effective solutions. If you are successful in responding within 10 to 15 minutes, then half the battle is already won.

3.      Proactive information sharing

Be active in sharing information. Remember, it is the travel industry that keeps on undergoing changes. From changes in flight-timings to train travels, it is imperative to communicate all these changes to your customers. Therefore, there is a need for being proactive and communicating this information perfectly.

4.      Pay heed to customer feedback

Shared information and collaborative communication are an integral part of customer service in travel industry. In a nutshell, it is not just you updating your customers, but also the other way round. Especially, if you are using the social media channels, there will be ample opportunities for receiving customer reviews; thus indentifying and solving core business issues.

5.      Ensure a great service experience

One of the key factors affecting customers to a great extent is the service experience. Extend complete and useful support with bookings and other issues. And that will prove to be the key to satisfying your potential customers.

There are very few Travel Players in the Market who ensures that the above are met and delivered to the Travellers. One of them is Dpauls who not only ensures that you get a great service experience but their prices and assistance is simply amazing. 

With these aspects in mind, an unparalleled customer service will no longer be a far-fetched dream!