How to Resolve the QuickBooks error code 12031?

by Levin Smith Microsoft Certified Technician

Facing QuickBooks error code 12031 and can’t find the ideal way to eliminate it? Well, need not to worry as this post is going to share the complete information to resolve QuickBooks error code 12031 successfully. One might experience this issue when a client in QuickBooks makes an attempt to refresh the QuickBooks or when refreshing a QuickBooks payroll service. It can occur because of a network timeout that restricts QuickBooks from accessing the server. In case there are certain security issues, then the user might end up in such an error. There can be a bunch of other factors triggering this error, which we will be discussing later.

What triggers QuickBooks update error 12031?

The user can end up in such an error due to the following reasons. Let us have a look:

· In case the internet works on alternate connections which stops proper software working and leads to such an error

· If the server is taking too long to respond on a particular command, then such an error can be experienced

· If the internet or firewall security settings blocks connection or pages required for the software to download an update

· Another reason can be if the internet explorer is not set as the default browser, then this might restrict the software functioning properly and causes errors.

Steps to rectify the error

The below set of steps can help the user in permanently eliminating the QuickBooks error code 12031 from QuickBooks:

· At first, the user needs to close QuickBooks

· Now, click on internet explorer

· Once done with that, click on tools and then click on internet options

· After that click on the security tab

· Now click on the globe icon.

· Make sure that the security setting for this zone is up to medium-high only and not higher than that

· Now, click on the content tab and then ensure that the content advisor tab

· Press the tab, in case it says disable and then enter the password and then disable the content advisor

· After that click on the connections tab and then carry out the steps below:

· Go for never to dial a connection option

· The next step is to use dial up node and then ensure that the correct ISP is selected

· Also, click on OK

· Once done with that press LAN settings

· Make sure that automatically detect settings option is checked

· Verify use a proxy server checkbox is clear

· After that when there is a checkmark done, then use the proxy server. Also, document the complete address and port

· If the port is other than port 80, then do not uncheck use a proxy.

· Use the proxy box for testing purposes. In case the port is Port 80, then you can uncheck

· Now, on the LAN settings and hit OK

· Go for the advanced

· Click on restore advanced settings

· In the settings, scroll down to find the USE TLS 1.0, USE 1.1, and USE QuickBooks TLS 1.2 options

· Make sure that USE TLS 1.0 is checked and also USE TLS 1.2 is not

· After that click on OK and close the internet options window

· Close Internet explorer and reboot the system

· Once done with that open QuickBooks and try to update again and check if the issue is resolved

Visit also: How to Resolve QuickBooks Error 1723?

Now that you know the steps to eliminate the QuickBooks Error code 12031 from its root cause, we believe that the information scribbled above might be of some help in getting rid of the issue permanently. However, if the user is unable to fix the issue even after performing the above set of steps. Then contacting our QuickBooks tech support team at +1-888-351-0999 is suggested. We are a team of certified QuickBooks professionals who work round the clock in providing instant support services.