How to Resolve Chrome Issue, If Unable to Play Videos

by Jack Tucker IT Support Engineer

When you get that your videos are not playing properly on Google Chrome browser, then there can be many reasons and factors at play. As we know that the videos are broadband intensive, so there can be the chances that the internet speed is one of the reasons, and that video website is not loading rightly, in which case the refreshing the page can fix the problem.

There are some methods given out there with the specific problems, and if they are facing the same problem while getting interruptions in playing videos then you can plug this challenge with the following way:

  1. Operate a speed test

If your broadband connection is slowed down, then your videos can go for endless loading. To prevent from this, visit a tool to test the speed of your broadband services and choose “Go”. It will assist you if there is any problem regarding your internet speed.

  1. Clean the caches, if found

Sometimes, caches can hinder the videos while playing it. So, clear the caches if there are any interruptions while playing videos.

  1. Check your extensions and plug-in

If cleaning caches don’t help you then the video functions in incognito mode, an extension may be the culprit. For checking this, do the following steps:

  • Do hit the option of “three vertical dots”and then “More Tools” then choose “Extensions”. This will show a new tab in your Chrome browser.
  • Keeping the video open in other tab and switch your extensions off and then reloading the video.
  • If the video plays after the disabling an extension, then choose “Details” and examine for the toggles and settings that may interrupt the video.
  • If you can’t get anything, then simply turn the extension off and inform to the company. You can search them in the Chrome Web Store by swiping down and choosing “View in Chrome Web Store”.
  1. Disable the hardware acceleration

Google Chrome will use your computer’s graphics processing unit (GPU) to condense the web pages. If your GPU is used for other tasks or if its drivers require to be updated or if it is incompatible with the video format then it may hinder in playing videos on the web. For resolving this, you need to follow below steps:

  • Tap the icon of “three vertical dots” then choose the option of “Settings”.
  • Swipe down and then hit the option of the “Advanced” and then “System”.
  • Toggle off “Use hardware acceleration when available” and then try to play the video again.
  1. Reset your Google Chrome browser

If all other methods fail to work, then the last resort is only resetting the Chrome completely. This might be essential when programs or extensions have altered settings, and you can’t easily reach them out.

Jack Tucker is a security expert and he writes about Cyber security, cryptography, malware, social engineering, internet and is working at

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About Jack Tucker Advanced   IT Support Engineer

28 connections, 2 recommendations, 153 honor points.
Joined APSense since, March 7th, 2018, From Houston, United States.

Created on Jan 8th 2019 12:46. Viewed 254 times.


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