How to Measure Quality of Service Provided In an Urgent Care Centerby Patrick Ward Walk in Urgent Care Clinic Urgent care centers are gaining in popularity and seeing more footfalls year after year because they deliver medical services that are qualitatively superior and at a lower price. If you make a list of the most successful urgent care centers in the US, the one common factor in all of them will be – delivering a great experience to patients. This is done by ensuring the highest level of quality across all functions in the clinic.
Now, coming to the crucial question: How can one measure the quality of service in an urgent care center? These are the metrics that one can use for the purpose:
What Are The Average Wait Times?
Wait time is the time patients spend at the family medical walk in clinic from the time they walk in till they are seen by the physician. On average, the wait time in an urgent care center is much less than that of a regular clinic. Low wait times mean that the various operations in the clinic are properly streamlined for optimum efficiency.
How Many Patients Does the Clinic Serve Per Hour?
A professionally managed urgent care center works with clockwork precision. If the clinic serves more patients per hour, it is a sign that the operations are streamlined for the best results. The frequency of patient-doctor sessions in an hour is a good way of measuring this metric accurately.
What Is The Level of Patient Satisfaction?
This key metric of measuring quality can be decided through independent surveys. The patients can be asked about their experiences in a family medical walk in clinic on several parameters including the ones on a recent visit to get a more accurate measure of service delivery.
What Do the Reviews Say?
It is common for patients to express their delight or displeasure about services on forums or review platforms available online for specific services. These are independently operated platforms and hence you can expect honest and unbiased reviews. If the reviews about the urgent care center are mostly positive (there will be hostile reviews as well as you cannot keep everyone happy) then it is a clear sign that the quality of service that they are delivering is above the expected standards.
Express Care Now is the leading family medical walk in clinic in Arlington, VA. The reputed medical care center strives to deliver good results on all the above-mentioned metrics. According to patients’ feedback and reviews, they pass the quality of service tests with flying colors.
Created on Dec 31st 2019 03:23. Viewed 138 times.
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