How to Maintain a Good Relationship with Your Jewelry Suppliers?

Retailers are dependent on suppliers for stocking their inventory. Both of them should be on the same page for generating better profits. You are not only dealing with the product but also a person who must understand how your store functions to provide you best services. From selection of the product to its delivery, you have to remain in touch with the supplier during the entire sales cycle. To ensure there are no bumps in your selling journey maintaining a good relationship with him is a must.

Below are some steps to help you collaborate with suppliers -

Timely Payments - How do you feel on receiving late payments from the customers? Annoyed? Delays in settling the bills irritate the jewelry sellers, except on occasions it comes from a long-term customer. For winning the trust of your natural stone jewelry suppliers, pay for the goods rendered on time. If your preferred mode of payment is unavailable at the moment or processing the order amount is taking time, inform your supplier about it as soon as possible.

Clearly State the Problems - Can you solve the issues your customers are facing if they complaint you months after they purchased a product? Verifying the legitimacy of their claims becomes a complex process when it has been too long. The same happens between you and your wholesale natural stone jewelry provider when you don’t describe the issues you face with their products immediately. Document the faults you find in his product and send them via mail immediately. Has any customer posted a negative review or brought complains in your notice? List them in your mail. Try to have a one on one meeting with your provider.

Exchange Information on Changes - You and the supplier should work as a team. He can help you navigate through the evolving trends. Jewelry market is never stable, every now and then the  customer needs change. To keep up the pace fill in your wholesale natural stone jewelry provider,with any information they might have missed over time. Are you running a sale? Do you wish to add a new collection? Do you think your customers are looking for something else? Are you promoting a specific product? Have you recently shifted your store to a new location? Narrate it to your wholesaler. You might think the above-mentioned are trivial issues and have nothing to do with your wholesale purchases. But, they can become a gamechanger for business.

Regular Communication - You shouldn’t cut your communication with the provider post sales. Giving them feedback on your sales is necessary. Have a detailed discussion at least every month. Tell them which products are performing at peak, what you customers don’t like and the amount of stock left with you. This gives them a fair idea of how their jewelry are functioning in your business.

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