How to Keep Your Team Motivated during a crises.
Would you like to motivate your customer service team but you don’t know how? Do you wonder why you need to motivate them?
Your team’s motivation has a huge impact on your customers’ satisfaction. Don’t underrate the power of your customer service team. They are the backbone of your business’ success.
As a leader, motivating your customer service team is one of your top priorities. After all, motivation directly affects the productivity and satisfaction of your team, which influences the quality of work produced – and that impacts your customer relationships.
Some of the companies know that customer service is a crucial component of any business plan. They did hard work to deliver the best customer service. That’s what makes companies so successful.
There are several things you can do to motivate your customer service team:
Organize Team-Building Activities
Team-building activities are important for boosting employee spirit and motivation. Customer service reps or team perform best when working for your organization becomes a core part of their identity. So, here’s how you can encourage them:
Use team building exercises: Try something that requires collaboration, such as a QuizBreaker, Pictionary and Conference Call Trivia etc.
Involve team members in decision-making: Consult customer service agents on their opinions to get a view from the front line. They likely could be in the best position to understand the wants, needs, and frustrations of customers based on their discussions.
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