How To Fix When Alexa Not Working? Alexa Issues +1-801-447-5163

by Nbryant 421 Alexa Helpline

How do you fix it when your Alexa Not Working properly? We are not asking you for the solution, we are here for troubleshooting. You must check your wifi device, move the Echo device close to the router, and update the Alexa app if your Alexa stopped working.

Don’t worry, we are here for you. Here is the complete Alexa Troubleshooting guide for you. If you need some help, dial the Alexa helpline Number +1-801-447-5163.

Why Is Alexa Not Working?

Want to know why is your Alexa Not Working? It could be any possible reason from simple to the most tricky one. Sometimes, the bad wifi connection creates a glitch, other times, it could be the wrong device placement.

Here are some of the main reasons why is your Echo device Not working properly:

  1. Faulty power connection

  2. Weak or outdated wifi connection

  3. Wrong device position

  4. The microphone button is turned ON

Whatever would be the reason, we are here to help you and guide you. Before the end of this guide, you will be able to fix the issue yourself.

Alexa Troubleshooting: Alexa Has Stopped Working

If your Alexa Has Stopped Working, check the internet and power access, microphone button, move the Echo to an ideal location, restart the Echo device, and if nothing works out in your favor then reset Echo.

Here is what you need to follow to troubleshoot the Alexa device:

  1. Fix the Internet Connection

You must know the fact that the Echo device can’t work without a proper wifi connection. This is why you must check if your device is connected to wifi or not. A weak wifi connection could be responsible for why your Alexa Not Working.

  1. Check the Power Connection

If your device is not working, don’t forget to check the power plug or wall outlet. Sometimes, the device stopped working because of a faulty wifi connection.

  1. Make Sure Microphone Button Is ON

On the top of your Echo device, there is a mic button, make sure it is turned ON. Sometimes, we forget to turn it ON, and hence Alexa is not able to listen to our commands properly. If the button is OFF, it is indicated by a red ring light.

  1. Restart Your Echo Device

You can also try to resolve the problem through the restarting method. Simply, remove the power plug from the wall outlet, wait for a while and reconnect the power plug again. Turn ON the Echo device and see if the problem is fixed or still your Alexa Not Working.

  1. Restart the Router

After restarting the Echo device, restart your router by removing the power plug and other cables. Now, wait for a while and reconnect the cables again. Turn ON the device and let your Alexa connect to the wifi again.

  1. Move Echo Device Close To The Router

In case, you have accidentally placed the Echo device far from the router, move it a little closer. Alexa might not be able to listen to your commands properly because of the distance between you and Alexa.

  1. Reset Echo Device

Resetting is the last and the best method to fix any technical glitch. Once the device will be reset completely, Alexa issues will be fixed. Alexa Setup after resetting the Echo device.


It is not an easy task, to sum up, this troubleshooting article in these small words. We have told you why is your Alexa Not Working and how you can resolve it. If you need any help, dial the toll-free Alexa Helpline Number +1-801-447-5163. Our team of experts is 24*7 available for you.

Sponsor Ads

About Nbryant 421 Junior   Alexa Helpline

1 connections, 0 recommendations, 16 honor points.
Joined APSense since, September 19th, 2021, From Dover, United States.

Created on Nov 15th 2021 02:02. Viewed 41 times.


No comment, be the first to comment.
Please sign in before you comment.