How to fix the update issues of the Kaspersky Antivirus?

by Kimberly Simpson Technical Support
When it comes to the few good things that Russia has given us, Kaspersky would be at the top. If you can look past the traditional villain stereotype, you will notice that this Russian built antivirus application is one of the most fully equipped out there.  But, every now and then, you might hit some issues while using his cyber protection. While most of them can be fixed without much effort, some of them like the update error require a more precise treatment. But, to be completely honest, this process is not much difficult to begin with and to that end, you can simply refer to the manual.

But if you are looking for a easier process, than Kaspersky Support Canada has a way

When it comes to the update issue, you should know that there can be a number of external factors such as a loose internet connection responsible for this. Therefore, before you begin to follow the below process, makes sure that all the external connection are as they should be. Once you have verified that, you can begin with the following tips: 

  1. Check the date of your system:  If the system date is wrong in your computer, you won’t be able to install appropriate updates. Therefore, check them and alter them if they are wrong. 
  2. Internet Access:  An obviously redundant verification, but a second look shouldn’t hurt
  3. Reset the settings of your browser: if the search settings of your browser are not what they should be, you need to reset them. For example, you need restore the preferred search location and other things such as proxy. 
  4. Verify if the Kaspersky labs are available: There might be an issue with the hosting site of the Kaspersky Lab itself. To that end, perform some searches and if you can download the server pages, Lab is online. If not, then you need to wait for a few hours so that the problems can be sorted out. 
  5. Run system scans to make sure that your system is not infected:  if your system has been compromised by the virus, same thing happens to the update function of the antivirus application. This will harm the software’s ability to update itself. Therefore, run a system scan and check for viruses, if any. In case the system is indeed infected, remove the infected files or create a rescue disk for your computer
  6. If all else fails, reinstall:  Installing the software again can largely fix this problem as well. 

While most of the above tips are effective, there are other issues not discusses here. If you want know about them and want some solutions, you can contact our experts via the toll-free Contact  Kaspersky Support Number 1-844-888-3870.  Or experts will definitely be able to sort out this issue for you. Furthermore, you should also see whether the auto update function is disables. Enabling it might not fully fix the issue, but you will have one thing less to confirm.

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About Kimberly Simpson Advanced   Technical Support

51 connections, 0 recommendations, 202 honor points.
Joined APSense since, March 15th, 2017, From Burlington, Canada.

Created on Dec 8th 2017 13:10. Viewed 802 times.


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