How to Fix HP Printer Offline Issue

Most frequently occurring problem is the HP printer offline error, which is faced without any apparent reason. So here we have explained the reason for this problem, along with it’s troubleshooting steps. So whenever you are in the same situation where your HP printer message offline, then follow the instructions below. 

One of these discrepancies in settings can result in showing HP printers offline, even when the printer is properly connected. First, ensure the printer is connected well with all the electrical outlets and network.

Here post will make you learn about some easy to try troubleshooting steps. For How to Fix HP Printer Status Shown as Offline in Windows, these all are tried and tested methods that work to fix the HP printer offline issue.

Solution 1 (Check Printer’s Connectivity)

Start with diagnosing your printer’s wireless and wired connectivity. You can check certain to ensure the connectivity is OK; here is a list for the same:

• Carefully see the health and placement of all connected USB cables. Don’t use more long, twisted, or lose USB cables.
• Check your well HP printer connected properly to your system end.
• Check your printer is connected correctly with your wi-fi network setting.
• Confirm your computer and the printer are connected to the same wi-fi network.
• Check your wireless router and modem connectivity.

In comparison, wireless printers are more troublesome, and wired printers are less of an issue. Carefully check all connectivity points to avoid any network connectivity failures.

Solution 2  (Check Printer Settings)

Windows system or a Macbook, printer settings can be managed from its control panel. Checking printer settings on your system is mainly an advanced level job.

If you knows system configuration, then confirm the below following:

• Restart your router to clear any problem in the entire network. Whether you are using a Wired/Wireless printer, it’s for all.
• Confirm your printer is not in Use Printer Offline mode. Check by click on Start  > Settings  > Devices > Printers & scanners. Now select your printer > Open printing queue, under Printer, make sure Use Printer Offline is not selected (having no tick mark).
• Cancel all pending printing jobs, if showing.
• If your network has added more than one printer, make sure the HP printer is set as default.
• Check with default IP and gateway IPS of your printer and entire  network.

Solution 3 (Restart the Print Spooler Service)

The spooler service is responsible to manage print jobs sent to a computer printer, it is visible to users, and restart to the Print Spooler service can get your HP printer back online. To restart the print spooler, do the below following:

• Press the Windows and R keys to open the Run box.
• Now in Run dialog box type services.msc, and press Enter.
• In the list of Windows services, click on any service and keep pressing P continuously until Print Spooler is highlighted.
• Right click on the Print Spooler option, and choose Properties from the available pop-up menu.
• In the General tab, now click on the Stop button at the Service status, and click OK to save the change.
• Now that the service is disabled temporarily, observe the deletion of the printer files that is in quine. For the same, open Windows Explorer, and navigate to C:\Windows\System32\spool\PRINTERS. Permission might be required to access the printer, If prompted by the OS, now click Continue.
• Now if you are in the folder, select and delete all files listed in it. Now, close the window.
• Go back to the General tab, and Start the spooler service. So, make it a point to keep the spooler’s Startup type as Automatic.
• Restart your PC and check if your printer connects properly, 

And Now, confirm whether the HP printer offline issue is resolved or not, if the issue gets resolved. If it has not, then feel free to get in touch with printer service professionals through the contact number mentioned here for advanced troubleshooting.

If you experience any issue while installing HP printer and printing, please contact at the toll-free number at 1-833-283-0002 or visit 123.hp.com/setup for guidance.

Source: https://123hp-setup-com.us/blog/how-to-fix-hp-printer-offline-issue/

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Created on Nov 2nd 2020 08:24. Viewed 318 times.

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