How to fix Google Play Store has stopped working error

by john smith manager

Stopped working errors are really annoying. You’re downloading your favorite game or an important app, suddenly the app closes and a message pops up “Unfortunately, Google Play Store/services has stopped working.” The error mostly occurs in Android Smartphone and tablets. Low storage space, corrupted data, an old version app, etc. will be the reason you’re encountering the issue. Here are some tricks to rectify this error message.

Update the version of the Google Play Store app you’re using

The main reason why the app stops working is using an older version of the app. If you haven’t updated your Google Play Store app from a long time, then use it after updating your app. To update the Google Play Store app follow the given steps.

1. Launch the ‘Play Store’ app in your device.

2. Open ‘Menu.’

3. Then open ‘My Apps and Games’.

4. Switch to ‘Installed’ app list.

5. Find ‘Google Play Store’ in the listed app.

6. Hit the ‘Update’ button.

The app is updating, wait for the downloading to complete. After downloading, it will install automatically.

Note: If there is no ‘Update’ option given for Google Play Store app, it means the app is already updated.

Update date and time of your device

If you’re getting “Unfortunately, Google Play services has stopped cm13” error, then incorrect time and date of your system can be the reason. So, it’s simple to solve the error just change and update the date and time settings.

1. Locate to the ‘Date and time’ section under settings of your device.

2. Enable ‘Automatic date and time update.’ If already enabled, change the date and time manually.

After updating date and time, use Google Play service and check if the error was fixed or not.

Clear Cache and App Data of the Google Play Store app

Note: Clearing data will erase entire data of the app including your logins, settings, and all.

1. Go to ‘Settings’ of your Android phone.

2. Now, go to the ‘Apps’ section.

3. Scroll down through the installed app list and find the ‘Google Play Store’ app.

4. Tap on the ‘Google Play Store’ app to open its info page.

5. Tap ‘Storage’.

6. Tap ‘Clear Cache’ button to erase Cache data.

7. Tap the ‘Clear Data’ button to erase all data.

This will remove the app data hope the error too.

Remove and add your Google account again

Remember, removing Google account from the device will delete the data associated with the account including contacts and calendar from your device. So, before removing ensure that the data are synchronized with your Google account.

To remove an account from your android device:

1. Go to ‘Settings’ of your Android phone.

2. Scroll down to the ‘Accounts’ section and open it.

3. Tap on your ‘Google account.’

4. Select an account to remove from your Android device.

5. Tap the ‘More’ button.

6. Select ‘Remove account.’

7. A confirmation window will pop-up, tap ‘REMOVE ACCOUNT’ to confirm.

To add an account to your Android device:

8. Return to the ‘Accounts’ section in settings.

9. Tap ‘Add account’ button.

10. Tap on ‘Google.’

11. Wait for the Sign In window to appear.

12. Enter the email of your Google account and tap ‘Next.’

13. Enter the password of your Google account and tap ‘Next.’

14. Tap with the on-screen instructions and complete adding your account.

This will re-add your Google account to your Android device. Now, check for the error if it is still happening, then factory resetting is the last option you can try.

Peter Rose is a self-professed security expert; he has been making the people aware of the security threats. His passion is to write about Cyber security, cryptography, malware, social engineering, internet and new media. He writes for Norton security products at norton.com/setup.

source: Google Play Store