How Much Money You Lose By Failing to Answer a Phone Call

Failing to answer the phone can mean failing to make your business make money. See how to solve this problem

 

We know it's impossible for your company to answer 100% of phone calls. But not everything is lost. In a company, often when the phone rings, we cannot answer. It could be a credit card offer, but it could be a customer interested in buying from you. The truth is that even caller IDs don't know who is calling and whether the missed call was from a customer, a meaningless offer, or anything else. One truth is absolute: within a company, it is impossible to answer 100% of incoming calls.

Often, at lunchtime, some professionals are out, so one call or another is missed. This also happens when professionals leave, are absent, or have other tasks. In short, they happen all the time. And all the time, you stop call answering that may be from customers. Now, let's do a quick calculation to understand how much your business is losing money just by not answering potential customers. Let's say you stop answering one potential customer call every day (out of all the missed calls). At the end of the month, there will be approximately 22 calls. 

Let's also assume that your customer closure percentage is low, and is close to 50%. Of the 22 leads, you would have lost 11 customers. Now, to know what this all means, multiply your average ticket by 11. You will see how much money you lost by failing to answer your office calls.

But all of this can be solved simply through shared virtual desks. Through the shared virtual secretarial service, 100% of your calls are answered, and you don't miss out on any potential customers. 

 

Imagine how good it would be if you could answer 100% of your office calls while still providing 24 hour telephone answering service to your customers. That would be great, wouldn't it?