How Do I Talk to a Live Person at Japan Airlines?

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How can I contact Japan Airlines customer service?

Japan Airlines always provides excellent customer service, the best flight experience and safety for its passengers. However, passengers often face issues such as flight cancellations, refunds, baggage, flight delays, and seat changes. In such cases, passengers can contact Japan Airlines customer service in a variety of ways. Several ways to contact Japan Airlines are detailed below.

How can I contact Japan Airlines by phone?

The telephone is the most convenient way for passengers to contact Japan Airlines Customer Service, as they are available 24 hours a day for all kinds of flight-related questions. Additionally, passengers can contact Japan Airlines' customer service team by phone for immediate assistance with flight-related issues. However, in order to connect by phone, passengers are required to follow the necessary IVR procedures as below.

First, dial Japan Airlines phone number 1-800-525-3663 and select your preferred language.
Listen carefully to the IVR process over the phone and press the button based on your problem or inquiry.
If you have a problem with making a new reservation, changing or canceling a reservation, press 1.
Press 2 when faced with issues such as seat selection, seat changes or upgrades.
Press 3 when you encounter problems such as damaged baggage, check-in process, group reservations, etc.
If you would like to speak to the Japan Airlines customer service team about your issue by phone, press #.

Other ways to contact Japan Airlines

Other ways to contact Japan Airlines are detailed below.

Live Chat: If you don't feel comfortable contacting Japan Airlines customer service by phone, you can also initiate a live chat for flight-related issues. Additionally, Japan Airlines' live chat is available 24 hours a day, all year round, making it a convenient alternative to calling. If you also want to start a live chat and ask inquiries, follow the guidance mentioned below.

First, access the official website of Japan Airlines.
Click the chat icon on the right side of the home page.
A small chat panel will appear on the right side of the screen.
Write the inquiry you want to ask in the message box and send it.
A Japan Airlines customer service representative will respond promptly.

E-mail: You can share your flight experiences with Japan Airlines, make flight-related suggestions and complaints, and even ask about flight issues by e-mail. Japan Airlines' inquiry email is jal_priority/at/ask.jal.co.jp, you can write and send an email to this email. JAL Customer Care may take a few hours to respond immediately.

Japan Airlines important phone numbers and business hours

Japan Airlines Customer Service Phone Number: 1800 102 4135 / 1-800-525-3663 (USA) , available 24 hours a day, all year round

Reservations and information for international and domestic flights Telephone number: 0570-025-121, 03-6733-3062, from 8 a.m. to 7 p.m. for international flights, from 7 a.m. to 8 p.m. for international flights

JAL card phone number: 0120-747-907, 9:00 a.m. to 5:30 p.m.

JAL Family Club Phone Number: 0570-025-818, 9:30 a.m. to 5:30 p.m.