How do I contact Virgin Australia for refund?

by Faresfriction f. Faresfriction

Do you want to contact Virgin Australia for refund? Sometimes, situations can turn different, and customers might have to cancel their flights. The airline totally understands such situations and thus allows them to revoke their flight and claim a refund. There are specific circumstances in which a customer can submit a refund request. However, before jumping to the refund policy of Virgin Australia, let's get familiar with the process of submitting a refund request. The process can be carried out online as well as offline. Both processes are discussed below, and you should go through them carefully to learn more.

Contact Virgin Australia over the phone for a refund:

To request a refund over the phone call, passengers just need to call the Virgin Australia phone number and get their help. It enables you to converse directly with a customer service executive. To call Virgin Australia, dial the number. After that, an automated IVR menu will be played on the call.

Press 1 to continue in English.
Press 2 to book/cancel a flight.
Press 3 to learn about refunds.
Press 4 to get flight information.
Press 5 to learn about baggage.
Press 6 for general inquiries.

Ensure to press the appropriate key according to the IVR menu. An executive will connect with you and help you out.

The online process to submit Virgin Australia refund request:

Customers generally opt for submitting their refund request online due to its hassle-free attribute. They can avoid getting in touch with Virgin Australia customer service and also save time. The entire process is explained in the below points.

Ensure to reach the Virgin Australia official website
Hover your mouse cursor over the ‘Manage’ tab and select the ‘Manage Booking’ option from the drop-down menu.
Specify you’re booking reference and surname in the respective fields. Hit the Find My Booking button to retrieve your details.
Choose the cancel trip option and click the refund checkbox.
A new refund form will appear. Enter all the details in the proper fields and submit it.
Virgin Australia will send you a confirmation

on your registered email ID.

What is the refund policy of Virgin Australia?

The following list includes a few salient points of the refund policy of the airline. However, you can contact Virgin Australia customer service to get information about it in detail. For the time being, you should run an eye over the following rules.

Virgin Australia refunds the cancelled amount in the original source of payment.
If a flight is cancelled in 24 hours of booking, the full amount is refunded.
Refunds for cancelled flights that are to depart within a week are credited after the deduction of a cancellation fee.
Tickets purchased through cash are refunded through bank transfers.
The cancellation fee varies as per the type of fare a passenger possesses.
Third-party tickets are ineligible for cancellations, and thus no refund is credited for them.

How long does it take for Virgin Australia to refund?

Haven’t received your refund from Virgin Australia? The airline usually takes 7 to 10 business days to credit refunds to passengers. If it has been longer than two weeks, then you should contact Virgin Australia for refund information. They will figure out the delay and kick-start the refund process.