How Do I Contact Ethiopian Airlines Customer Service?

Contacting Ethiopian Airlines customer service can be done through various channels, and the process may vary based on your location and the nature of your inquiry. Here is a detailed guide with step-by-step instructions to help you reach Ethiopian Airlines customer service:

1. Customer Service Phone Numbers:

• Global Customer Service: Ethiopian Airlines has different customer service numbers for different regions. Check the official Ethiopian Airlines website or your ticket for the specific number related to your location. These numbers are usually available 24/7.

• Headquarters in Addis Ababa: If you're unable to reach the Ethiopian Airlines customer service, you can contact the main headquarters in Addis Ababa, Ethiopia. Find the contact details on the official website.

2. Email Support:

• Official Email: Ethiopian Airlines typically provides an official email address for customer support. You can find this on their official website. Email is a good option for non-urgent queries or if you prefer written communication.

• Online Contact Form: Some airlines offer online contact forms on their websites. Fill in the required details and submit your query or concern. This is another way to get in touch without making a phone call.

3. Social Media:

• Twitter: Many airlines, including Ethiopian Airlines, actively engage with customers on Twitter. You can tweet your query or direct message them. Include your booking reference or other relevant details for a quicker response.

• Facebook: Ethiopian Airlines may have an official Facebook page where you can post your inquiries or concerns. Like Twitter, this platform allows for public posts or private messages.

4. Visit a Local Office:

• Airport Office: If you are at an airport and need immediate assistance, you can visit the Ethiopian Airlines airport office. Airport offices are equipped to handle various customer service requests.

• City Office: Ethiopian Airlines often has city offices in major locations. Check the official website for the address and contact details of the city office nearest to you.

5. Ethiopian Airlines Mobile App:

• In-App Support: If Ethiopian Airlines has a mobile app, check if it offers customer support features. Some airlines integrate customer service options within their apps, allowing you to chat with a representative or access FAQs.

6. Frequent Flyer Program: