How B2B and B2C booking System Works?

Before getting into functionalities and processes of B2B and B2C booking systems, let’s understand what these systems are actually used and defined for. Basically B2B means Business to Business and B2C means Business to Consumers. In the e-commerce industry, B2B system refers to a platform wherein business entities exchange and share their services, products and information. B2C system refers to online retailing in e-commerce business or in simple terms doing direct sales with consumers.

Now, let’s understand these online business systems in travel industry and their operations.. Booking system of hotels, flight tickets, cars, transfer, packages, sight-seeing, travel insurance and other transportation are broadly divided into b2b travel portal and B2C booking system. These are sales channels for hotels, airlines and other travel services. Integration of these systems has been extremely benefiting the travel companies, travel agencies as well as the consumers. For consumers, booking airline tickets or a hotel room has become hassle free task.

Once travel companies integrate a B2B booking system, they can make their travel services visible to various travel agents registered with them as their preferred selling partners and content distributors. Registered travel agents will have the permission to access online booking engines of travel companies. Travels agents will have a control panel through which they can execute and manage various booking related tasks. Apart from having real time access on online bookings, travel agents get a platform to control other sub-agents activities and monitor their sales performances.

While the B2B system connects businesses, travel technology companies directly deals with the end consumers. Having such booking system integrated for travel products helps customer’s book travel services on B2C websites around the clock.. With B2C booking system, customers remain assured that they are eyeing on the right product and the right price to be included in their itinerary.

By integrating an updated booking system, travel companies get an advantage of checking the status of availabilities & reservations of rooms, flights, packages, cars, transfers, travel insurance etc apart from special requirements from customers, sale statistics and many more booking related aspects. As travel and hospitality industry is getting competitive rigorously, travel companies feature additional products to upsurge their sales.