Honesty in Business
What I want to discuss in this article is the basic idea of honesty. The internet is a wonderful place to do business ,
but with the continuous flood of spyware, malware, and spam, it can be a
horrible and very frustrating for the average user. I am amazed, but
not surprised, by the unethical practice of businesses using popups and
spam to sell a product. It isn't surprising because the fact is that
those business practices work. Any of us that have worked in this field
for awhile know that traffic is king. My experience has been one of honest return for honesty when dealing with customers. Maybe it's not a quick buck, but I can look at myself in the mirror in the morning and know I did the right thing. I would rather have a customer for life than a fly by night sale to a customer that I tricked into buying my product. It isn't always about the bottom line of making cash. It should be about service and product value. Over the past couple of years I have had more business cleaning up computers that have been completely overran with viruses, trojans, and spam than I've done computer builds. The number one complaint is 'I just want to be able to use my computer, not worry about viruses and trojans and updates!!!' Do I profit from unethical business practices? Yes I do when I spend an hour cleaning up a computer. Do I take the time to teach the user? You bet I do! I spend an hour to two hours with a client after I do a cleanup or a computer build. Do I lose money with this practice? Yes I do, but I gain respect from the customer and that customer will always come back.
The one major challenge with doing business online is that we don't always get to be face to face with our customers. Even so, there are ways around this that will bring value to your customer and value in repeat business. It doesn't cost that much to call and thank someone for their business. It doesn't cost much to send out a thank you card. I think at times we forget that email isn't the only way to communicate. With the prevalence of spam it isn't always the best way to communicate either. The internet can be a very impersonal place. It is ethically challenging to all of us who try to sale a product or business online. Is there a chance of giving away too much with little return? That is always a chance we take when we offer advice or tips to a customer. I can guarantee that over time, the word gets around, and your business will develop a core group of customers who value your service and will tell others.
Being a small business is a challenge in the fast paced retail world of chain stores. We can't offer the huge discounts the major chain stores can, but we can offer service value for the product. I challenge anyone in the IT industry to take that little bit of extra time to teach users the do's and don'ts of surfing the web. It will benefit your business and benefit the customer as well.
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Comments (21)
Philippe Moisan16
Tutorial videos, sci-fi writer
Carla, only English is allowed at APSense. When you stop and think about it, it makes sense, how can you reach everyone here with any other language, there are members from all over the world.
Korey S.6
Internet Business Marketer
Great Article! Taught me a lot!
Riya Dsoza4
Nice article.......
Carla De queiroz cas...6
empreendedora,divulgadora
muito bom seu artigo adorei
S. M. GOLAM SAMDANE6
Proprietor of an IT Company
It's really important to have due honesty for setting up any business successfully.
Philippe Moisan16
Tutorial videos, sci-fi writer
Dave, just to let you know, we are not allowed to advertise what we do in comments, it's like trying to steal the spotlight from the author.
Dave Saunders10
Internet Marketer
I like your article as it echoes some of the things which I personally believe in. So much damage has been done to this industry by so called Gurus and fortune hunters. Philippe is also right, branding is very important in establishing yourself as a honest professional. I also believe branding oneself and starting to expose those whose behavior is unprofessional would go some way in helping to get people to start back to respect this industry, I wrote a similar article and mentioned some of the
Michel C.5
Internet Marketer
honesty is best policy
Philippe Moisan16
Tutorial videos, sci-fi writer
One more thing you might do, Sumit, is to let the original author know you posted the article here, most will appreciate it, it can be the start of a business relationship :)
Sumit Chakraborty6
Internet Marketer
yea it was my fault i did not provide the source from where i got it i am really sorry for that, and from the next time i will provide the source from where i get that article and try to help you all . thank you for helping me out with this problem and sorry again for not providing the link.
Marvin Whitehead Jr....14
Internet Marketer
Sumit.I totally agree with your article,but you will still have to prove it and show to your contacts keep up the good work:)))))
Vishwajeet Kumar14
Blogger
@Sumit, philippe is absolutely right. All We are here in apsense are branding ourselves. If you post articles & its ddoes not belong to you, You must put the source where you found the article, It will help other Much better.
Philippe Moisan16
Tutorial videos, sci-fi writer
It's up to you, of course, Sumit. but everything we do on a business social network brands ourselves, like what you do is, you brand yourself as someone who likes to share information.
Sumit Chakraborty6
Internet Marketer
hello Philippe, the articles which i give here are for the members so that they can get some help from it and i am here to help others not for branding myself , these articles are for those who don,t surf the internet in order to find informations on basis of articles all the day and i try to supply them with the articles which i think can be helpful to them , so that they can get something from that which are of their use.
Philippe Moisan16
Tutorial videos, sci-fi writer
There's honesty on one hand, there's branding yourself on the other hand, you would brand yourself better if you wrote your own articles, or at least rewrite the ones you choose, just my 2 cents
Dilwar Hooda7
Consultant
The one major challenge with doing business online is that we don't always get to be face to face with our customers. Even so, there are ways around this that will bring value to your customer and value in repeat business. It doesn't cost that much to call and thank someone for their business. It doesn't cost much to send out a thank you card. I think at times we forget that email isn't the only way to communicate. With the prevalence of spam it isn't always the best way to communicate eith
Sumit Chakraborty6
Internet Marketer
thank you friends for your valuable comments and i am happy that you all liked it.
Rashid Mehmood7
Internetmaker, Article Writer
well dear thanks for this fabulous article and i agree with you , some persons have scam and cheateted sites
if they work with honesty they live long time.
Kamran awais3
Graphic Designer
nice article but i would agree to the zebgul comment honesty last long.
Orlan T.5
data entry specialist
i agree! in business you should be honest for you to have a good feedback and many members, ,nice article!