Four Reasons Chatbots are the Future of E-commerce Stores

Without any doubt, we can say chatbots are the newest ecommerce trend. Everyone in the virtual shopping world is talking about this new trend. Acquiring more customers, increasing the number of repeat sales are the two primary goals of Print on demand e-commerce store owners. With the invention of AI, automated chatbot achieving these goals along with reducing the time spend on customer support has become easy. According to a study conducted by Business Insider, 80 % of businesses want chatbots by the end of 2020. Chatbots enable retailers to create better shopping experiences and streamline a vast matrix of complex interactions. Before using the new e-commerce trend, you need to answer specific questions, like what's a chatbot and how it works.

Chatbots are the tiny programs that stimulate interactions with customers based on a predefined set of conditions or events. They help customers buy what they want when they want, which is the primary goal of any online business. There are various reasons why e-commerce store owners should use a chatbot. 

• 24* seven support: Customers expect your business to be available 24 hours, seven days a week. It's expensive to have a customer service team available around the clock. This is where chatbots come in the picture. With chatbots, you can eliminate the cost while immediately catering to customers' needs irrespective of the time of the day. With chatbots offering 24- hour support is easy-breezy, leading to higher customer satisfaction.

• Little to no development costs: There are many apps and tools which you can use for developing a chatbot strategy. There is no huge upfront cost in using chatbots for your Custom kids clothing online store. With chatbots, you only have to do conversion mapping at your end. Also, chatbots help in reducing a substantial amount of money spent on the customer service team.   With the AI automated tool, firms can provide better customer service with little human intervention. You can reduce human error and provide better customer service with minimal resource costs.

• Product guidance: E-commerce customers often find it challenging to find their ideal product amongst a maze of millions of products.  Chatbots can help customers find the exact product they are looking for from a vast catalog of products and directly jump to the checkout page to obtain current sales information.  With chatbots, you can provide answers to customer's specific queries making purchases easy for them. For instance, Ebay’s Shopbot guides customers through their products, asks questions to understand customer needs, and offers recommendations simultaneously. 

• Cart recovery: Many people believe abandoned carts can lead to a massive loss. However, chatbots can remind customers about the items present in their carts and ask them if they are willing to purchase the products like custom kids t-shirts online. Chatbots play a critical role in cart recovery.