Top Questions Related To Salesforce That Are Being Asked In Every Interview

by Rishi C. Salsforce Consultant

In the world of customer relationship management (CRM), Salesforce is a titan. About 20% of the market is firmly in the company's control.

Really impressive, no? Additionally, its influence is growing.

But even for a tech behemoth like Salesforce, staying one step ahead of the competition is difficult. For starters, it calls for diligence, courage, and a commitment to creativity. It's also crucial to have a fantastic team by your side.

If you want to get placed on a smart salary then you should go for Salesforce Admin Certification Training first. Through this, you will learn a lot about Salesforce.

Salesforce Interview Questions-

1. Describe how Salesforce CRM is used by organizations?

Salesforce is primarily a customer-facing CRM system. It is employed to document consumer information and business interactions with customers. Sales Cloud is the most well-liked product from Salesforce. Organizations use this to track leads or clients who have expressed an initial interest in doing business with them and to guide those leads through the various stages of the sales cycle.

On the other hand, there is Service Cloud, which is made to assist internal customer service teams in businesses. Agents are assisted in problem-solving and customer service through Service Cloud.

Although Salesforce's two primary products are Sales & Service Cloud and Marketing, Analytics, Portals, Integration, and Collaboration, Salesforce has evolved to accommodate a variety of internal teams within an organization (Slack).

2. What are the main benefits of a cloud solution like Salesforce?

Since Salesforce is a cloud-based SaaS platform (software as a service), rather than a desktop application, you access it through your web browser. Compared to legacy computer systems, which consume a lot of server power, cloud solutions have many advantages. Due to this, the majority of the programs you use today—whether for work or for pleasure—are cloud-based (Spotify, Gmail, Office365, Dropbox, etc.)

The following are some of the greatest advantages of cloud computing solutions:

Cost - Older on-premise systems demanded a substantial infrastructure investment up front. All of the servers would need to be purchased, installed, and maintained. With cloud computing, you essentially give the supplier, like Salesforce, control over maintaining the infrastructure.

Upgrades - Cloud computing providers handle software upgrades for you rather than you maintaining them yourself. Three times a year, Salesforce will update your solution to the most recent version. Without your involvement or additional costs, this includes new features and system upgrades.

Mobility - You can access cloud computing tools from any place. You can access any data kept in Salesforce as long as you have a device and an internet connection. If you travel regularly for work or meetings, this is especially useful.

3. Can you describe the main differences between Sales Cloud & Service Cloud?

The majority of organizations will use Salesforce's Sales & Service Cloud platforms, which serve as its two primary CRM systems. While they both have certain similarities, they are very separate products with unique sets of characteristics for each one's particular use.

Sales Cloud- Sales Cloud is a tool that helps companies with their sales cycle. Guiding a prospective client through the Lead object qualification process and into the Opportunity conversion stage, which is where the major sales cycle occurs. This process is supported by a variety of additional functions in Sales Cloud, including forecasting and quoting.

Service Cloud- On the other hand, Service Cloud assists businesses with their customer support procedures. Customers may call, email, or fill out an online form to start a support procedure. Once this case has been generated in Salesforce, agents can use tools like a knowledge base to help with question-finding, milestones to make sure SLAs (Service Level Agreements) are reached, and tools like live chat to communicate with clients in real-time.

4. Apart from CRM, what other products do Salesforce have in their offering?

In order to better serve its clients, Salesforce has amassed a substantial portfolio of additional products throughout the years. The ability for them to effortlessly integrate with one another and produce a complete 360-degree image of their clients is one of their most alluring selling advantages.

The Marketing Cloud, Commerce Cloud, Experience Cloud, Mule soft, and Slack are a few of Salesforce's additional offerings.

5. What is the Salesforce Platform (Force.com), and how does it help organizations?

The platform is one of Salesforce's key selling factors (Previously called Force.com). By building strong customizations on top of Salesforce's products, you may totally modify the applications to the needs of your organization. The ability to customize using clicks rather than code makes this even more appealing.

To put it simply, this enables you to construct custom fields and objects to hold particular information about your company. Automation is one of the most well-liked customization options. Almost anything in Salesforce may be automated, including changing a field, making a record, sending an email, etc. The time that users ultimately save thanks to these customizations is significant.

Conclusion

If you are preparing for interview questions for Salesforce then you should keep in mind these discussed above questions. For Salesforce admin certification, these questions are also asked many times.