Features of Taxi Booking App in 2021

by Amit Patel By profession, I am a Founder of Egghead Experts.

While planning to build a Taxi-booking app, the most obvious element that strikes our mind first is the app's functionality. The reason for the success behind mobility apps like Uber, Lyft, and Gett is the advanced features they offer.

So, with this blog, we discuss the top 7 quintessential features to build a Taxi-booking App in 2021.


India saw the highest number of Taxi app users in 2020. In 2015, India had 30 million Taxi-booking app users that have now reached 100 million in 2020. While in the global Taxi app market, Uber secures the second-highest share. Didi holding the top position.

Seeing the rising popularity of these ride-hailing apps, startups are curious to integrate the same powerful functionality and features to their own Uber-like apps. So let's get into the details of the prime features of a Taxi App for 2021.

See More: How Much Does it Cost to Build an App like Uber?

Top 7 Features for a successful Taxi App Development

The top seven features to include in your taxi booking app development process. The Taxi-booking app like Uber, Ola has two major elements:

App for Passengers

App for Drivers

The fundamental features revolve around these two elements. Here are the features for the Customer and Driver App in a look.

Customer App

Passenger App


Update availability for customers

Create and manage profile

Accept/Reject customer booking requests

View estimated time for taxi arrival

Push notifications

Real-time vehicle tracking

In-app call and chat with customers

Push Notifications, emails & SMS alerts

Live map navigation

Rate and feedback to drivers

View reviews and ratings

Flexible billing and payment options

Automated fare calculation

View rates and cab options

View trip routes

Schedule Pre-bookings

Heat Maps

Auto-generated bill

Driver Reports

Pay via in-app currency

Feedback and Ratings

View booking history

Accept online/offline payments

Another element that manages the two aspects is the Admin Panel. Here are the features for the Admin Panel. 

For Admin Panel

  • View/Manage drivers

  • Manage cab availability and scheduling

  • View trip routes

  • Manage rate card and surge prices

  • Manage discounts and offers

  • Track cabs

  • View/Manage reviews and feedback of drivers

  • Generate daily reports for revenue and transactions

  • Manage geolocation boundary

Now let's discuss the essential Taxi App Features in detail:

Pick Up and Drop location:

The customers can enter the pick-up location to find the Taxi availability. The drivers available nearby will accept the ride request and will reach the destination seeing the pick-up location entered by the passenger. 

In the same way, riders enter the drop destination of their ride journey. The app thus calculates the fare based on the kilometer run. The two features are the most fundamental for any Taxi-dispatch software development.


Real-Time GPS Location Tracking:

The magical feature that led to the success of Taxi apps like Uber, GPS Tracking. The live GPS tracking allows passengers to see the real-time location of their cab or driver. This gives them an idea of the exact arrival time of the cab. Also, they can track the route between the start and end-point of their ride journey. 

The drivers can track the route to the passenger's location. Also, the route for drop destinations. Further, maps show the shortest and the safest routes. 

For a Taxi booking app development company, the GPS Location Tracking feature is a must.

Choose Ride Type:

Another top feature of taxi booking app development is ‘choose ride type’. Taxi-service agencies allow customers to choose a ride or vehicle as per convenience.

The ride fares vary according to the type of vehicle or ride chosen. The vehicles on offer are sedan, SUV, van, bikes, autos, etc. 

The passengers choose the type of vehicle-based on their ride needs, the number of passengers, budget, etc. If riders choose a premium ride type, they serve them with the most expensive and luxurious cars.

Confirm/Cancel Ride:

After entering the location, the riders need to confirm the ride. The cab will reach the passenger's destination once the order confirms. 

Uber allows passengers to cancel the request within 2 minutes of request. If the riders cancel the ride after 2 minutes, they need to pay a fixed charge for ride cancellations. 

For drivers, they can accept or reject a ride request. If the request is from a nearby location and they are available, they can accept the request. In case of unavailability, they may reject the request.

Payment Options:

In-app payment integration is another important feature of a Taxi-booking App. For better customer service, the Taxi apps allow multiple payment options for customers. 

The customers can choose from all the payment methods listed in the app. Customers can pay directly using the app. Further, a choice to pay in cash is also given. 

Integrate the third-party payment API services in your Taxi app like Uber using the following:

  • Stripe

  • Braintree

  • Amazon Pay

  • PayPal

  • 2CheckOut

  • BlueSnap

  • WePay 

Reviews and Ratings:

Another useful feature of a Taxi-Booking App is in-app reviews and ratings. Customers can rate their riding experience on the app. They can also share their feedback on the driving skills and behavior of drivers. 

Drivers can also rate customers' behavior. The drivers and customers both get notifications of the ratings and reviews. The feedback helps both customers and drivers improve their performance. The company also gets useful insights on behavior improvements.

In-app Communication:

The in-app chat and call feature allows customers and drivers to communicate better. Customers can send and receive messages to and from the drivers. They can also call the drivers using the app.

Concluding Note:

We have curated the 7 essential features to build a taxi booking app like Uber. The features play the most important role in the success of any mobile app.

It is always beneficial to consult a leading Taxi App Development Company for successful app development solutions. Egghead Experts, being a leading Taxi-booking app development agency, may help you better in choosing essential features, cost estimations, deployment, and marketing of your Uber-like app. 

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About Amit Patel Junior   By profession, I am a Founder of Egghead Experts.

3 connections, 0 recommendations, 17 honor points.
Joined APSense since, December 7th, 2021, From Ahmedabad, India.

Created on Dec 8th 2021 05:04. Viewed 132 times.


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