Evolution of Customer Service into Customer Relationship
by Smith Wakeupsales Wakeupsales
today’s modern world of business, more than the product or its price… what
matters most is the customer experience. The better you treat your customers;
the better is your brand loyalty.
To beat the competition, you need to go beyond expectations and
deliver a greater experience to your customers.
Many marketers still believe mass communication to be the key to
brand building. However, in the era of technology & big data, marketers
must go one extra mile & shift their focus from ‘brand building ‘towards ‘building
What is Customer Service?
In simple terms, Customer Service is the interactions that a
company has with its customers, via email or phone or through traditional
channels. It’s the support you offer your customers before and after they
use or purchase your products. If you want to keep your customers satisfied and
grow your business, offering good customer service is vital.
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Created on Apr 18th 2019 02:03. Viewed 240 times.