Everything You Need to Know about Computer Telephony Integration (CTI)
by Chetu Inc World Class Software SolutionsOne of the more interesting
things technology has allowed for
#5: People Can Take and Send Calls Directly From
Their Computer
As mentioned before, one
amazing benefit of computer telephony integration software is the fact that it
can be used directly from a computer. This eliminates any hassle from having to
connect a phone to a computer or having to use both. In the grand span of
things, this allows for an efficient and productive working environment for
whoever uses this technology.
#4: It Allows For Accurate Caller Authentication
& Recognition
Another benefit of telephony
software solutions is that it allows the user to accurately identify the
caller. Worth noting, this works both ways. In other words, it allows the users
of the CTI software solutions to know exactly who they are calling or who is
calling them. This minimizes any confusion or miscommunication that can happen
within a place of business or other similar settings where this technology is
used.
#3: It Is A Great Way To Send Out Information
With computer telephony
integration software solutions, there also is the added benefit of sending out
information. Since this technology makes up areas such as email, text
messaging, and live chat, we can imagine how instrumental it can be in this
regard. Not to forget, this information can be sent and passed around
immediately. There is no longer a waiting time with CTI.
#2: It Can Receive Large Amounts Of Valuable Data
Given the fact that CTI
technology is mostly used in business settings as mentioned before, we can see
how important of a tool it is for people in these
#1: It Can Be Centralized Into One Main Control
Panel
Last but not least, perhaps
the most useful benefit of CTI technology is that it can be centralized. In
other words, there is no need to bring in other tools or platforms to get all
the benefits of CTI. It can all be managed from one specific location according
to how the user wants to use it.
Now that you have an understanding as to how powerful CTI technology is, you can now start looking for options. Speaking of which, Chetu offers one of the most reputable CTI software solutions available. By all accounts, they are one of the leaders in combining expertise with a passion that is unmatched in their field.
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Created on Jul 12th 2019 09:10. Viewed 907 times.