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Effective troubleshooting methods for QuickBooks error 15270

by Jack William QuickBooks Hosting Consultant
QuickBooks, along with its payroll services, provides a comprehensive solution for all the accounting needs of small and medium-sized businesses. You need to keep your application updated for its smooth functioning. The payroll services should also be updated to the latest version to prepare the taxes. While QuickBooks is advanced software, it is not free of errors. You may come across QuickBooks error 15270 while trying to update your QuickBooks Payroll. In this article, we will talk about the reasons that can cause the 15270 error and its troubleshooting methods.

If you get the QuickBooks error 15270 while updating your payroll and you need assistance from an expert for resolution, contact us at our (855)-526-5749.

What is QuickBooks error 15270?
If you are wondering what is QuickBooks error 15270, then we have got all the answers for you in this article. It is a common error that generally occurs while updating your QuickBooks Payroll. You will get the error with an error message saying that “[Error 15270] The payroll update did not complete successfully. The update is missing a file. It may occur due to a partially downloaded update file and will crash all the running programs on your computer.

Reasons causing QuickBooks Payroll update error 15270

Various reasons can cause the QuickBooks Payroll update error 15270. These have been listed below for you:
  1. Update file not downloaded completely can cause the error 15270.
  2. Turned on User Account Settings can be a reason behind the error.
  3. QuickBooks often gives an error if the Internet Explorer is not set as the default browser.
  4. Corrupt or damaged directory files can give you several errors, including 15270.

How to troubleshoot the QuickBooks Update error 15270

Method 1: Download full payroll update
Follow the steps provided below to download the full payroll update:
  1. If you see the QuickBooks Update Service prompt, then click on the ‘Install Later’ button.
  2. Click on the ‘Help’ menu and then select the ‘Update QuickBooks’ option.
  3. Press the ‘Update Now’ button in the new window that appears.
  4. Ensure that you have marked the ‘Reset Updates’ checkbox.
  5. Click on the ‘Get Updates’ button and then press the ‘Ok’ button.
  6. Click on the ‘Install Now’ button when the download completes.

You have successfully downloaded and installed the QuickBooks updates. Now, you need to install the payroll updates. The steps are as follows:
  1. Go to the ‘Employees’ menu of your QuickBooks application.
  2. Click on the ‘Get Payroll Updates’ option and then select ‘Download entire payroll update.’
  3. Press the ‘Update’ button now to complete the process.

If you could complete the process, it would mean you have got rid of the error. If not, then the error persists, and you need to follow the other methods.

Method 2: Verify the active subscription of your application
If your subscription is expired, then you can get the error. Follow the steps provided below to verify that your subscription status is active.
  1. Go to the ‘Employees’ menu and select the ‘My Payroll Service’ option.
  2. Select the ‘Account/Billing Information’ option.
  3. Provide your credentials to sign in to your Intuit account.
  4. You will reach the ‘QuickBooks Payroll Account Maintenance’ page.
  5. Verify that the subscription status shows ‘Active.’
  6. If the subscription is inactive, then you need to pay to extend your subscription and then update the details.

If your subscription status is active and you still receive QuickBooks Update Error 15270, then you need to use the QuickBooks Tools Hub to resolve the error.

These methods should suffice to get the error 15270 resolved. Through this article, we discuss the various reasons why QuickBooks Error 15270 occurs. We also talked about the troubleshooting methods applicable to resolve the error. You can follow the steps provided above and get the error resolved yourself. If you need an expert’s help at any step, then contact us at our (855)-526-5749.


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About Jack William Freshman   QuickBooks Hosting Consultant

7 connections, 0 recommendations, 26 honor points.
Joined APSense since, November 19th, 2019, From Terrell, United States.

Created on Jan 11th 2021 07:14. Viewed 208 times.

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