Effective Communications Online Course: Customer Handling & Interaction Program

by PRC Agency PR

How do you communicate with your customers? Regardless of how you see them - whether they’re a patron, patient, member, or guest - they all deserve to be talked to with grace, professionalism, and knowledge. Still, this can be a challenge for new businesses who do not know how to handle an irate client.

Thankfully, there is a program that can help.

Laurie Brown, CSP offers online customer service interactive training for professionals who want to improve their internal and external communication.

The training is meant for employees, managers and C-suite executives who want to strengthen their branding and provide excellent customer service. The intensive program teaches you how to provide a unique customer experience, deal with difficult clients, and be perceived as credible and trustworthy through effective communication.

With the class, students learn how to listen effectively and identify what today’s customers expect, want, and need. Through focused training on the best practices, Laurie helps executives and employees create lasting relationships with customers so that they respond positively, even when given bad or difficult news.

Part of the training includes an introduction to three essential communication techniques. As explained by Laurie, the core of effective communication lies in active listening: You can only respond well to your clients if you first understand what they are saying. This is particularly important during customer service calls when the customer is usually irate and already in a bad mood. Further details can be found at https://lauriebrown.com/blog/how-to-improve-your-listening-skills-here-are-five-tips\

In the training, you are taught how to make your business more about your customers rather than yourself. Though this may seem paradoxical, Laurie explains that becoming more customer-focused helps you build better relationships and leads to stronger conversion with repeat clients. Lastly, Laurie says that impressions are made continuously. Don’t focus too much on just the “first” impression, but make effective communication a standard so that you, and your team, consistently give the right impression ALL the time.

The Customer Service Excellence Training includes modules on greeting customers face-to-face, online, or by telephone, methods for keeping a warm and positive attitude even on a bad day, and specific ways to communicate rules and regulations, among other things.

Laurie is a globally-recognized and well-known communications expert. Her high-content, fun, and collaborative approach has helped hundreds of companies worldwide learn newer and better strategies to be more influential and persuasive.

She is passionate about providing engaging programs that make a difference and is the author of The Greet Your Customer Manual, The Teleprompter Manual and Band-aid.

She updated her training to make it more interactive, even as it is conducted online. She works with companies of all sizes across all industries.

Go to https://lauriebrown.com so you can learn more.