Dynamics 365 Customer Service – An Introduction

In today’s highly competitive marketing landscape, customers expect seamless experience with your brand, regardless of channel. When data is stored in disparate systems, customer service teams find it really difficult to identify “at risk” customers. With Microsoft Dynamics 365 Customer Service, you empower your team with tools that enable them to deliver increased value to your customers, and increased revenue to your business. Microsoft Dynamics 365 for Customer Service app provides your service staff with a platform that gives them real-time access to customer information including orders, complaints, queries, history, purchasing behaviour, etc. As leading cloud-based Customer Service solution by Microsoft, D365 Customer Service helps in improving customer experience leveraging built-in intelligence & predefined service processes across multiple channels (omnichannel).

1. Intelligent processes guide agents to meet rising customer expectations.
2. Deliver seamless customer experiences through any channel and on any device.
3. Reduce the cost to serve using data and intelligence. Transform way of providing service.