Do You Know What Unified Communications Are?

This technology of unified communications enables your company to pass information shared by automating and streamlining the way people, systems and devices. It's best to optimize workflows in new ways that improve staff efficiency as well as patient care, safety and satisfaction. In addition, there will be a call control and speech recognition with non-real-time communication services including unified messaging which contains integrated voicemail, email, SMS and fax. The unified communication is not only just a single product. However, it's a set of products that can offer a consistent unified user interface and user experience across different kinds of devices and media types. And then, there is a single product solution, while the most popular solution is to own the different kinds of products.

Unified communications are divided into two major types of solutions and applications. The users use the UC tools to improve their experience and results; It's obvious that the UC tools are integrated into defined processes that are procedural or automated. Sometimes the unified communications are mixed with unified messaging. While it is very obvious. The kind of communications includes both real-time and non-real-time delivery of communications. They are based on the main method and location of the recipient. They are made in order to access messages, programs, data and so on. Also the tools avoid installation or technical troubles, cooperating with other users. Or some users want to experience the favorable method. These services and applications are designed to improve some people's personal productivity.

The Unified Communications Interoperability Forum which at first was announced in May 2010. It's an independent, non-profit organization between technology companies. It can create and test interoperability profiles, implementation guidelines. Moreover, the best practices are applied for interoperability between UC products and existing communications and business applications. The original founding members were HP, Juniper Networks, LifeSize, Microsoft, and Polycom. There are other members including acme packet, aspect, AudioCodes, Broadcom, broadsoft, brocade communications systems, ClearOne, Jabra, Plantronics, Radvision, Siemens Enterprise Communications, and Teliris. Because the buzz about cloud computing has become stronger in 2010.As a whole, there is some debate about whether Unified Communications hosted on an enterprise's premise is the same thing as Unified Communications solutions that are hosted by a service provider. It may be mostly a marketing distinction. And the distinction is the same as these approaches which properly fall under the single umbrella term for this kind of communications.

Resource From: unified communications And contact centre