Articles

Definitions Related To Consumer Protection Act

by Kanika Goyal Online Consumer Forum
Who is a consumer?

Any person who buys, any commodity or service or is a user of such commodity or service is known as a consumer.

Any person must satisfy two conditions to claim himself as a consumer.

1. The service must have been rendered to him.
2. He must have paid or promised to pay for the same

If any person buys capital goods to provide services to other individuals, then he is also recognized as the consumer.

He must have paid or promised to pay for the same.

If any person buys capital goods to provide service to other individuals, then he is also recognized as the consumer.

He is entitled to receive all privileges under the consumer protection act, 1986

If any person buys a commodity with an intention to resale or trade, then he will not be recognized as Consumer.

Traders:

Traders are the individuals who sell goods for sale or a packer who packs and sells any good made by others.

Goods:

Sale of Goods Act, 1930 defines Good as the commodities purchased for sale.

Service:

Service means service of any description which is made available to potential users.

Service means a promise sold to a consumer about performing some activities for him that may provide him with satisfaction.

Services are not rendered free of cost or under a contract of personal service.

Service means a promise sold to a consumer about performing some activities for him that may provide him with satisfaction.

Service includes the provision of facilities related to banking, financing, insurance, transport, processing units, electrical or other energy supply, lodging or boarding, entertainment, building construction, or supplying news or other information.

Unfair Trade Practice

Any type of false representation, statements, acts, or practices adopted by traders for promoting or selling goods and services are unfair trade practices.

Unfair trade practices are the acts of false representation about:

1. Standard or high-quality products or services.

2. Old or renovated goods as fresh and new goods.

3. Affiliation or sponsorship from an organization.

4. Warranty or Guarantee with the seller.


Defect

Defect means any fault, imperfection, or shortcoming in the quality, quantity, potency, or standard, which is required to be maintained by or under any law for the time being in force or under any contract, express or implied or as is claimed by the trader in the manner whatsoever about any goods.


Consumer Dispute Redressal Agencies

There is a three-tier system envisaged under the act. The agencies in this system are:


Apart from these three agencies, the Hon’ble Supreme Court of India is the final court of approval.


If you face any issue with the company then file a complaint against the company at Voxya an online consumer complaint portal to resolve your complaints quickly with an optimal solution.

If you are a consumer and not satisfied with the services or product given by the company or the seller then file a complaint online at Voxya that helps consumers to get a replacement, refund, and compensation as soon as possible.

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About Kanika Goyal Professional     Online Consumer Forum

735 connections, 38 recommendations, 2,756 honor points.
Joined APSense since, January 18th, 2017, From Lucknow, India.

Created on Sep 2nd 2021 07:52. Viewed 114 times.

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