Articles

Customer Feedback Widget System: Never Takes Your Customer Feedbacks For Granted

by Alfa Solution Spol. S.R.O Alfa Solution Spol. S.R.O

The online website ticketing system converts every ticket into an effortless experience for the customer support team of your organization. You will be able to know all about your customer in one place and always be aware of their recent activities. The number of dissatisfied consumers will decrease along with the support costs as the customers will be able to give their quick feedbacks through an online customer feedback widget system.

A professionally developed online helpdesk ticketing system seamlessly integrates multiple tools together for providing unbeatable customer support and for establishing a long-lasting relationship with them. Some of these tools can be:


* Tickets generation

* Customer community/Forum

* Docs and Knowledgebase

* Customer feedback widget

With the assistance of a feedback widget of an online ticketing system, you can make valuable business decisions based on concrete user feedback and not on guesswork. The widget helps you to gather feedbacks anywhere on your site and identify the great ideas from them for further evaluation. You can enjoy more control over customer interactions.

Some of the features which customers and your customer support employees can avail from a well-built customer feedback widget of an online helpdesk system are:

Easy management of feedbacks and questions, by means of using statuses like New, Under review, Resolved, Feedback implemented etc…

 

Setting status helps to update and inform your customers of your business roadmap.

 

Accessibility to the users to leave their feedbacks or ideas without the need for registration or log-in.

 

You can specify the number of times a consumer can cast a vote. Voting for an important topic can help to bring focus on essential issues that need to be addressed as soon as possible.

 

Allow the customers to subscribe to topics updates and share topics on social media.

 

You can pin the best answer, feedback, review to the top of the discussion to help other visitors find solutions to similar queries within seconds.

 

You can disable comments or lock the resolved discussions automatically to prevent further wastage of time.Before any posts go live, the customer support team can review them.

 

Talk to prospects, customers and staff member before taking a big decision on your next product development.

 

The customer feedback widget integration with your website helps you and your customers to catch everything that happens in a community. You can customize and make your entire community private or restrict access to specific forums. You can make your brand stand out by choosing URL for your support community that matches your own domain.


About Alfa Solution Spol. S.R.O Junior   Alfa Solution Spol. S.R.O

0 connections, 0 recommendations, 6 honor points.
Joined APSense since, January 8th, 2019, From Prague,, Czech Republic.

Created on Mar 18th 2019 06:12. Viewed 210 times.

Comments

No comment, be the first to comment.
Please sign in before you comment.