Customer Feedback Widget System: Never Takes Your Customer Feedbacks For Granted
by Alfa Solution Spol. S.R.O Alfa Solution Spol. S.R.OThe
online website ticketing system converts every ticket into an effortless
experience for the customer support team of your organization. You will be able
to know all about your customer in one place and always be aware of their
recent activities. The number of dissatisfied consumers will decrease along
with the support costs as the customers will be able to give their quick
feedbacks through an online customer
feedback widget system.
A
professionally developed online helpdesk ticketing system seamlessly integrates
multiple tools together for providing unbeatable customer support and for
establishing a long-lasting relationship with them. Some of these tools can be:
* Tickets generation
* Customer community/Forum
* Docs and Knowledgebase
* Customer feedback widget
With
the assistance of a feedback widget of an online ticketing system, you can make
valuable business decisions based on concrete user feedback and not on
guesswork. The widget helps you to gather feedbacks anywhere on your site and
identify the great ideas from them for further evaluation. You can enjoy more
control over customer interactions.
Some of the features which customers and your
customer support employees can avail from a well-built customer feedback widget
of an online helpdesk system are:
Easy management of feedbacks and
questions, by means of using statuses like New, Under review, Resolved,
Feedback implemented etc…
Setting status helps to update and
inform your customers of your business roadmap.
Accessibility to the users to leave
their feedbacks or ideas without the need for registration or log-in.
You can specify the number of times a
consumer can cast a vote. Voting for an important topic can help to bring focus
on essential issues that need to be addressed as soon as possible.
Allow the customers to subscribe to
topics updates and share topics on social media.
You can pin the best answer,
feedback, review to the top of the discussion to help other visitors find
solutions to similar queries within seconds.
You can disable comments or lock the
resolved discussions automatically to prevent further wastage of time.Before
any posts go live, the customer support team can review them.
Talk to prospects, customers and
staff member before taking a big decision on your next product development.
The customer feedback widget integration
with your website helps you and your customers to catch everything that happens
in a community. You can customize and make your entire community private or
restrict access to specific forums. You can make your brand stand out by
choosing URL for your support community that matches your own domain.
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Created on Mar 18th 2019 06:12. Viewed 554 times.