CloudConnect Launched Their Multilevel Hosted IVR Service.
by Rahul D. Rahul DasondhiHosted IVR Services on the Indian Market
was launched by CloudConnect. Interactive voice response (IVR) systems are one
of the most common instances used by CloudConnet.
Life is moving more rapidly today and customers
expect more continuously. At the moment, companies are constantly pressured to
develop, stay abreast of current technologies and developments and enhance
client satisfaction on an ongoing basis–without rising costs.
CloudConnect IVR service Provider
is a cloud-based interaction platform that delivers diverse customer
experiences while enhancing the flexibility, speeds the market, and reducing
operating costs for organizations.The uninitiated user is asked for keypad
inputs by a sequence of recorded messages made during a voice call. You know,
"press 1 to communicate with customers."
You can create and automate multiple levels of
CloudConnect's Multilevel hosted IVR
to ensure every call-flow is unique. But Cloud Based Calling Service
and Hosted IVR's flexibility and speed combined with its cost-efficiencies are
no brainer.
This is the enabling technology behind phone
surveys, automated call routing, automated receptionists, and ‘Robo-polling’
(recorded phone surveys).
IVR technology is one of the cleverest ways your
company can save time and money. CloudConnect Inbound and Outbound IVR provides
an automated system for voice response that can make and receive thousands of
calls rather than just a phone response service. But how does it work? And why
is CloudConnect better than any other VoIP service provider?
It means better customer retention, stronger
product building, and increased sales through an IVR process. Because an IVR
device can be reached 24 hours a day, consumers can always fix their problems.
An IVR system can be programmed with personalized greetings to enhance customer
satisfaction.
CloudConnect’s
Multilevel Hosted IVR Provides:
1. Solutions for e-commerce
2. Solutions for direct response
3. Solutions for financial services
4. Solutions for retail and logistics
5. Solutions for health care providers… and Much More!
Advantages of a Cloud-Based IVR
Interactive voice response (IVR) systems have
come a long way from the complex, legacy ecosystem they once were. The
companies no longer have to commit themselves to manage unreliable and
stressful IVR call flows well beyond their expiry date. Innovative companies
today develop IVR systems with scalable, cloud-based APIs and
communicate to their IVRs in powerful new ways to their clients.
How does IVR System Work?
Once customers call the business IVR number,
IVR's device greets the caller with an automated greeting. This welcoming
message contains their name as well as a list of options on the IVR menu.
Such IVR solutions are customized to the customer
service requirements of the company. The IVR solutions
are, however, in the majority of cases, divided by departments, geographical
areas or services/products. Both solutions are self-explaining, making it
easier for the caller to access and question resolution. The two key types of
IVR solutions used by companies are self-help and link to a representative
customer service option.
Why Your IVR Needs to Evolve
With changing customer needs, companies need to
evolve as well. Customers expect the businesses with which they connect to
achieve outstanding customer experiences, whether a supermarket, an on-line
travel site or a financial institution. Depending on the customer experience,
successful businesses today stand out. They adapt their communication
infrastructure to remain relevant and serve their customers' constantly
changing needs.
There is a consensus of experts estimates the
contact between a consumer and an IVR to 30 percent. It is imperative that a
successful IVR experience isn't a "nice experience" for companies.
Consumer research shows that 67% of customers have a positive communication
history to do more business with an enterprise, but more than 50% leave their
brand following a bad communications experience.
IVR Features
1.
Call Routing
2.
Call Tracking
3.
Call Forwarding
4.
Call Transferring
5.
Call Conferencing
6.
Call Notification
7.
24*7 Customer Support
8.
Different Speech Recognition
9.
Lead Follow Up Notification
Conclusion: Advance
features of the IVR systems allow
agents to be prepared and arranged to answer customer questions quickly and
efficiently. Collecting customized information on different customers can
greatly enhance customer satisfaction through the IVR program. Small companies can create a brand image, acquire more clients,
increase sales and use up the dynamic characteristics of an advanced IVR system
economically.
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Created on Dec 5th 2019 03:06. Viewed 305 times.