CloudConnect Launched Their Multilevel Hosted IVR Service.

by Rahul D. Rahul Dasondhi

Hosted IVR Services on the Indian Market was launched by CloudConnect. Interactive voice response (IVR) systems are one of the most common instances used by CloudConnet.

Life is moving more rapidly today and customers expect more continuously. At the moment, companies are constantly pressured to develop, stay abreast of current technologies and developments and enhance client satisfaction on an ongoing basis–without rising costs.

CloudConnect IVR service Provider is a cloud-based interaction platform that delivers diverse customer experiences while enhancing the flexibility, speeds the market, and reducing operating costs for organizations.The uninitiated user is asked for keypad inputs by a sequence of recorded messages made during a voice call. You know, "press 1 to communicate with customers."

You can create and automate multiple levels of CloudConnect's Multilevel hosted IVR to ensure every call-flow is unique. But Cloud Based Calling Service and Hosted IVR's flexibility and speed combined with its cost-efficiencies are no brainer.

This is the enabling technology behind phone surveys, automated call routing, automated receptionists, and ‘Robo-polling’ (recorded phone surveys).

IVR technology is one of the cleverest ways your company can save time and money. CloudConnect Inbound and Outbound IVR provides an automated system for voice response that can make and receive thousands of calls rather than just a phone response service. But how does it work? And why is CloudConnect better than any other VoIP service provider?

It means better customer retention, stronger product building, and increased sales through an IVR process. Because an IVR device can be reached 24 hours a day, consumers can always fix their problems. An IVR system can be programmed with personalized greetings to enhance customer satisfaction.

CloudConnect’s Multilevel Hosted IVR Provides:

1. Solutions for e-commerce

2. Solutions for direct response

3. Solutions for financial services

4. Solutions for retail and logistics

5. Solutions for health care providers… and Much More!

Advantages of a Cloud-Based IVR

Interactive voice response (IVR) systems have come a long way from the complex, legacy ecosystem they once were. The companies no longer have to commit themselves to manage unreliable and stressful IVR call flows well beyond their expiry date. Innovative companies today develop IVR systems with scalable, cloud-based APIs and communicate to their IVRs in powerful new ways to their clients.

How does IVR System Work?

Once customers call the business IVR number, IVR's device greets the caller with an automated greeting. This welcoming message contains their name as well as a list of options on the IVR menu.

Such IVR solutions are customized to the customer service requirements of the company. The IVR solutions are, however, in the majority of cases, divided by departments, geographical areas or services/products. Both solutions are self-explaining, making it easier for the caller to access and question resolution. The two key types of IVR solutions used by companies are self-help and link to a representative customer service option.

Why Your IVR Needs to Evolve

With changing customer needs, companies need to evolve as well. Customers expect the businesses with which they connect to achieve outstanding customer experiences, whether a supermarket, an on-line travel site or a financial institution. Depending on the customer experience, successful businesses today stand out. They adapt their communication infrastructure to remain relevant and serve their customers' constantly changing needs.

There is a consensus of experts estimates the contact between a consumer and an IVR to 30 percent. It is imperative that a successful IVR experience isn't a "nice experience" for companies. Consumer research shows that 67% of customers have a positive communication history to do more business with an enterprise, but more than 50% leave their brand following a bad communications experience.

IVR Features

1.      Call Routing

2.      Call Tracking

3.      Call Forwarding

4.      Call Transferring

5.      Call Conferencing

6.      Call Notification

7.      24*7 Customer Support

8.      Different Speech Recognition

9.      Lead Follow Up Notification

Conclusion: Advance features of the IVR systems allow agents to be prepared and arranged to answer customer questions quickly and efficiently. Collecting customized information on different customers can greatly enhance customer satisfaction through the IVR program. Small companies can create a brand image, acquire more clients, increase sales and use up the dynamic characteristics of an advanced IVR system economically.

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About Rahul D. Innovator   Rahul Dasondhi

20 connections, 1 recommendations, 72 honor points.
Joined APSense since, November 20th, 2018, From Lucknow, India.

Created on Dec 5th 2019 03:06. Viewed 317 times.


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