Cloud HR systems moving steadily towards process automation. Are you ready?

by Ankit Srivastava Digital Marketing Professional

Organizations that have invested USD 20 Billion over the last five years for integrating cloud-based human resource (HR) systems have marked dissatisfaction against the technology, according to the Deloitte’s Global Human Capital Trends Report, 2019. Sixty-five percent of survey respondents have felt that human resource (HR) cloud-based technology is inadequate to support all verticals available in HR processes. However, the respondents also have agreed that the system is fair at achieving its overall objectives, hence giving the generous rating of 3.3 out of 5.

Cloud-based Human Capital Management (HCM) is a leading technology that is creating a foundation for conversion and innovation in the industry. In addition, various organizations have significantly moved to cloud-based HR systems over the last few years. However, organizations need to begin working on transformational activities such as redesigning their data architecture, and operating model to empower user experience. This is how the full potential of the technology can be delivered to the users.

It is also mentioned in the report that 95% of respondents have preferred discussing on HR technology to overcome from the challenges faced while moving into 2019. Today, it has become a need of hour to adopt HR software solutions as it equips HR professionals with a wide range of options for handling human resource management processes.

What is the critical factor discouraging cloud-based HR technology?

The process involved in HR systems has increased to nine now. Moreover, the demand for AI-based cloud applications supporting robotics and cognitive automation has significantly grown in HR market. This has forced organizations to buy multiple HR solutions for meeting their business requirements.

This scenario has created a huge space for 1,400 HR software development vendors in the industry. It is a known fact that ‘too many cooks always spoil the broth’. To survive in such tight competition, vendors have begun over selling the expectations to their clients. This has resulted in developing a mixed view among the cloud-based systems’ users.

Nevertheless, the HR software vendors have to work in developing intelligent tools that can empower cloud-based HR systems.

For example, tools should be able to

- Identify and reduce biased hiring and promotion

- Compare salaries and hiring practices of the organizations with their peers

- Deliver pulse surveys, give feedback, and measure engagement

- Give organizations a better real-time view of the employee experience and performance management

- Coach employees and develop nudge to make work easier using AI-based technology

Conclusion of the report

Our learning from the report is to acknowledge that, there is a need for reinventing technology that binds AI, machine learning, and social collaboration. The existing HR systems should provide a single interface to the users for accessing information in the heterogeneous HR market. For example, SHRMpro has an intelligent and dynamic design loaded with advanced features that satisfactorily meets all components available in HR industry. This step will give organizations a tremendous range of options while integrating cloud-based HR systems. However, the current HR technology has not solved everything, but it has become a foundation for a robust future.