The world is accelerating the digitization process, shifting its resources to the cloud. Also, adopting cloud communications with the support of cloud telephony providers. The providers are the perfect ally that all businesses yearn for. They support businesses of all sizes. Also, assist in revolutionizing the storing, processing, and managing of data and applications.

Service providers help businesses push their boundaries and acquire more genuine customers. But with so many options, it might be difficult to choose the right cloud telephony provider. Also, there are many factors to consider, like service offerings, scalability, security, etc.

Let's help businesses better. Here are the key considerations to remember when choosing cloud telephony providers.

Types of Services

Every business is different. Thus, an organization must identify its specific needs and requirements. The variety of services a cloud telephony provider offers—infrastructure as a service (IaaS), platform as a service (PaaS), software as a service (SaaS), unified communication as a service (UCaaS), etc.

For example, if a business is looking for a solution for phone calls only, then a VoIP system is best. If they want unified communication, a cloud telephony solution including features like a cloud call center, IVR, voice broadcasting, and more, is best.

Features

The next step for a business is to check the features providers offer. Cloud telephony is an umbrella comprising of cloud contact center and advanced features. Features, like interactive virtual receptionist (IVR), call recording, call forwarding, etc.

Hence, it’s significant for businesses to be aware of vital features as per their business needs. More and more features mean an increase in the cost of the subscription. So, limit to features that your business communication actually needs and opt out of the rest.

Support & Reputation

Businesses should ensure the provider’s reputation, reliability, and quality of service. Check their testimonials and reviews on portals like Software Suggest, Capterra, Crozdesk, etc. Also, specifically, search for feedback on the quality of service and uptime.

Cloud telephony solution works 24/7 with several moving components and it might break down at any time. Downtime and interruptions are inevitable. However, informed service providers will perform regular maintenance and instant care of any issues. So look for providers that offer regular service, and continuous support. They should be able to answer questions related to anything (pricing or technical aspects).

Technical Capabilities

The technical capability of cloud telephony providers is crucial. It’s an obvious point, but still needs to be reiterated. Look for a provider offering a full stack of technologies and supporting current applications. Also, it can match the business's future needs. It’s vital to check for the future roadmap as cloud partnerships last a long time. Some of the technical questions a business can ask cloud telephony providers:-

• Will the current software and applications easily integrate with the service provider’s cloud infrastructure?

• Do they include standard interfaces and APIs for easy integration?

• Do they hold the capability to provide hybrid cloud computing options?

• Do they offer flexibility to host different cloud environments and systems?

• Do they have service-level agreements (SLAs)?

• Can they tailor the solution to the business needs?

• Is the cloud telephony software an easy-to-navigate interface?

Economical

Budget is another key factor to consider when choosing a cloud telephony provider. The cloud phone system is best at cost savings but it’s better to understand the pricing model and associated fees. The price model differs according to service providers, like some charge based on the pay-as-you-go model (only paying for resources).

Look for providers that offer transparency with no hidden fees or extra charges. Also, compare the prices with multiple providers and understand the cost structure of support and maintenance fees. Explore the prices of long-term contracts and flexibility in scaling up or down. It’s important to be aware of costs upfront. It supports making informed decisions that fit the budget.

Security & Compliance

Data and application security are no compromise factors in this digital age. With technological evolution, hackers are also advancing and prowling to lay their hands on sensitive customer data. So, select the service providers who guarantee maximum security. Also, include data encryption, secure access controls, regular audits and testing, etc.

If any of the businesses working in a regulated industry, ensure the provider is compliant with certain laws and standards. For example, HIPAA, PCI DSS, GDPR, etc. Do check for their incident response and data recovery process in case of security breach or other disaster. Don’t forget to read the policies and terms and conditions for data backup and disaster recovery.

Conclusion

Businesses choosing cloud telephony for communication is the best decision in the digital age. Also, with the key consideration shared above, they can now choose the right cloud telephony provider in the market. They can make careful consideration for their organization, focusing on specific needs and priorities. Now, don’t settle for any service provider — do research and comparison for a better future.