Communication is the best way to grow your business, connect with customers, and solve all the problems. For seamless communication, a business needs a dedicated phone system. But how to do it? It’s best to connect with the best cloud call center platform in India. They help businesses manage calls, support skilled agents, and enable them to excel. But if you’re wondering how to find the right cloud call center in India, first learn about the providers in the market.

Cloud-based Call Center

Do you know phone calls are the best way to connect with users? It ensures a personal touch while keeping the conversation result-oriented. The best way is to get a cloud-based call center for your business. It manages inbound and outbound phone calls with customers. The technology uses the internet for communication, which is hosted and supported by a third-party vendor.

The core technologies of a cloud-based call center are automatic call distributor (ACD), interactive voice response (IVR) systems, and more. Other modules a business will come across are workforce management, analytics, etc.

The cloud call center is a magical portion that offers wide scalability and flexibility to the business. It eradicates the need for heavy hardware and infrastructure, enabling businesses to scale without burden. The key benefit of cloud call center platforms in India is the flexibility to work from anywhere and handle certain situations (high call volume, seasonal swings, etc.) like a pro. 

Additionally, representatives will enjoy working from anywhere and anytime, and organizations will have talented agents from around the world. Now, explore the best cloud call center platforms in India for efficient business communication.

Top 3 Cloud Call Center Platforms in India

DeepCall

DeepCall is the best cloud call center solution provider in India. It offers dedicated inbound and outbound call-handling support to businesses of all sizes and industries. Features of cloud automation power the flexible and customizable call center solution. They have been serving the industry for the past 12 years and serving the companies at competitive prices in the market.

Exceptional Features

• Unified Communication

• Business Numbers

• CRM Integration

• In-depth reporting, dashboard, analytics, etc.

• IVR & speech recognition

• Text to Voice (TTS)

• 99.99% Guaranteed Uptime

Ring Central

Ring Central offers a cloud-based solution that enables seamless remote agent working and support to businesses. They have omnichannel support and CRM integration, emphasizing skills-based routing, strong supervisor tools, and agent-based management software. Like DeepCall, RingCentral includes a range of prices - entry, advanced, and premium, depending on the needs.

Exceptional Features

• Workforce Optimization Pro

• Cloud Contact Center

• AI & self-service

• Analytics & Dashboard

Knowlarity

Knowlarity is also a cloud business communication solution provider in the Indian market. The company has been providing cloud telephony solutions for over a decade to equip businesses with streamlined processes and enhanced customer engagement. The easy-to-integrate solution helps in simplified management and bulk call volume handling. Businesses can connect with customers via different channels from anywhere and at any time.

Exceptional Features

• Intelligent Call Routing

• Secure, Reliable, & Scalable

• Approximately 99.99% uptime

• Real-time recording, monitoring, & analytics dashboard

Conclusion

Business communication is taking revolutionary turns with the exceptional cloud call center platforms in India. The abovementioned article includes three providers, but they are the best in the market. There’s fierce competition in cloud solutions so, it might become difficult for a company to choose the right one for their organization. So, have a thorough research and evaluation. Be aware of business needs, audience, and budget. These factors are crucial roles and preparing beforehand is the best step to achieve the ultimate goal.