Call Centers Jobs in India - Associated Benefits and Disadvantages

by Randy Cabe Blogger

Do you find the call center industry interesting enough to work in? If yes, then this particular blog is completely dedicated to you. For those who don’t know about much about call center, it is a dedicated space where all the queries of customers are addressed and resolved. The general responsibilities of call center working professionals include giving answer to the queries of customers, noting down orders, paying utmost attention to the customer’s complaints, and more.

Qualifications needed for working in call center?

BPO or Business process outsourcing industry in India has been growing at a fast pace since the last decade. When it comes to qualification for getting the call center solution in India job, the candidate needs to have a basic level of education and higher education is not a matter of concern at all. Though, the employees need to be good on technical side for smoothly completing the assigned tasks on a day-to-day basis.

How to get a job in the leading BPOs?

It is not necessary to have a prior work experience in the past for working with call center solutions provider in India as on-job training is given to employees once they join the company. However, if the employee has worked before for any other company, it is an added advantage for him/her. Interaction with clients and customer support are the key task for the BPO professionals. Wipro, Tata Consultancy Services, HCL, Infosys, and Genpact are a few of the topnotch BPOs in India.

What are the demanded skills?

Good communication skills come on top of the list, along with basic knowledge of computer, and excellent listening skills. Also, the employee needs to be patient enough to deal with customer’s problems.

Career growth aspects

One can grow speedily with ease by performing well in a call center job. From a junior executive to senior executive and then the manager post, the work position keeps going up every now and then according to the performance of the employee.

Disadvantages

Not only are the benefits there with working in call centers, there are a few disadvantages included as well. One of the main disadvantages is odd shift hours. Employees have to work in the night time also as majority of the firms offer support abroad. Once you start working in a night shift, it becomes almost impossible to give time to your loved ones and health-related issues such as eyesight weakness, sleep disorders, etc. become a matter of concern also.

Conclusion

The bottom line is that there are both benefits and disadvantages of working in a call center environment. One of the key benefits is the salary while the major disadvantage becomes the odd work-life schedule.