Benefits of Salesforce Service Cloud and Sales Cloud for a Small Business, Startup or an SME

Implementing Salesforce services to your organization is the most fitting move you will make, especially if your company focuses on opportunities, leads and sales. Primarily, when you sign up for Salesforce, you have the option to choose from two modules - Sales Cloud and Service Cloud. For a startup, small business and SME determining whether or not they need Sales Cloud or Service Cloud can be overwhelming.  Evaluating the implementation cost of these Salesforce services is a great place to start to ease that decision.

One of the perks of Salesforce Service Cloud is that it provides integration to multiple sources of communication with customers. It helps customers service agents to serve their customers at a faster rate by offering all the communication channels within the UI. Creating and managing knowledge bases is another helpful lead for customer service agents. Knowledge bases act as a source of information that is frequently requested by customers. It not only reduces response time but also assists in training a new customer service agent faster. help you make that decision.  Keeping that in mind, let’s get started. Read full blog here - Benefits of Salesforce Service Cloud and Sales Cloud for a Small Business, Startup or an SME