Autel scanner FAQ on software, update
by Alex Carter Mechanic AssistantAutel Scanner Tools FAQ
1.
Update Software and
serial number:
1). Update
and Registration:
all Autel scanners with SD card need
to register on Autel official site, and download software program via the machine or connect PC Suite to Autel
server, the software program is bound with the serial number, copy the software
from other machines is not allowed, nor the SD card is not allowed to mix-use, otherwise it will lead to authorization issue or wifi mac
mismatch.
2) The related
Autel scanner tools include:
Autel DS708, Maxisys, Maxisys mini,
Maxisys Pro, Maxisys Elite, TS501, TS601, MD701, MD702, MD703, MD704, MD802,
MOT PRO(EU908), AL609, AL609EU, AL609, AL619EU, VAG505, OLS301, EBS301,
MaxiCheck AbsSrs, MaxiCheck DPF, MaxiCheck EPB, MaxiCheck Oil Reset, MaxiCheck
SAS, MaxiCheck TPMS, MaxiCheck Pro.
3)
Update FAQ: There are two solution when the software free
update period expires, and accordingly software not work
A. Please copy the original software
stored in the SD card, and back up to a computer or other storage devices, when
you need it, just copy the software into SD card and directly use it.
B. If no backup, please pay for one-year
update, and then download this update software and other software including all
software update within one year.
2.
SD card
has problem, what to do?
1) Problem:
SD card get damaged or lost accidently, and cause the machine prompt "SD
card is damaged” or "Please insert SD card" when boot.
Solution: buy new SD card, download software
via PC Suit to update. If free update period expires, copy the old software
into the SD card; if no back up, please pay for update.
Notes:
A. Do not casually
pull and plug SD card when machine powered, it’s easy to damage machine.
B. If SD
card lost without registration via the serial number, please contact our
technical support for the registration code, then complete the registration and
update.
C.
If you still get message "SD card not insert" after changing another SD card, then you
may get SD car slot damaged, please return to us for repair.
3.
Update
steps:
1)
Maxisys series: click Maxisys---Update,
choose the software you want to download
2) DS708: follow “How to update DS708.pdf" on our webpage
3) Other Autel scan tools which can register: follow “Software update instruction.pdf"
4)
Autel scan tools which no need register”
Model: AL301, AL319, AL419, AL439,
AL439B, TS101, TS401, AL519, AL539, AL539B, MV208, MV400.
Procedure:
Open CD and install the application eg.
MaxilinkII I nto the PC, browse www.autel.com,
download the corresponding update application, run maxilink II, and choose the well-done
update application to update. For detailed operation procedure, please refer to
the user manual.
4.
Following Autel models stop production:
MS301,
MS310, MS409, MS509, VAG405, JP701, EU702, US703, MD801,Maxi Recorder, Maxi Tester, TS301, EST201, GS500, Oil
Reset Tool.
Note:
the above-mentioned products are not available with update any more, for the
latest update software, please browse http://www.auteltech.com/autelcms/UpdatesDownloads/429.jhtml# and
click “Old Products” to download.
Autel
scanner tools after-sales FAQ
1.
Which
year of OBD-compliant vehicles do Autel products work with?
For
European cars: cover the OBD-compliant vehicles after 2006 year;
For USA cars:
cover the OBD-compliant vehicles after 1996 year;
For Asian
cars: cover the OBD-compliant vehicles after 2009 year.
2. Wifi mac mismatch, what to do?
1). Software worked well before, but
now get error “Wifi mac mismatch”, please try to click WIFI page, if no
reaction, reboot it and no work, maybe WIFI module damaged, please return us
for repair.
2) You
may get prompt from one single software or from all software, if get from one
single software, please directly delete it and re-download, if all software
have error, please ensure all the software stored in the SD card is downloaded
via correct Autel ID not copied from other SD card.
3) If
you operate correctly, but get error “Wifi mac mismatch”, please send our
technical support with the picture of S/N and wifi mac address to check whether
Autel products management information match or not.
3. Register failure, what to do?
The common reason for registration
failure is that user input incorrect registration code, please pay attention
registration code is 6 figures (which can be found from About page), not the
login password. If you input correct registration code, but still get error message
“Product not found”, please take a photo of serial number and registration
code, then send it to our technical support for check whether the product
management information match or not.
4.
Product has been registered, but it still prompts the serial
number is not registered and cannot be upgraded.
This problem is
usually due to the ds708 machine’s older management program, please download
newest System Program via PC Suit, and then insert SD card into the machine.
5.
After machine boot, it
prompts "Please obtain authorization"
Please
use a computer with network connection to login PC Suit update program tool,
after you successfully login, it will automatically display “Obtain
authorization successfully”, if you are not sure the Autel ID corresponding to
the serial number, please contact our technical support.
6.
DS708 freeze
after boot, and get unknown errors.
Solution: please firstly try to
reboot the machine, if not work, copy "NK(1).bin" into SD card root directory, then boot
again, if still fail to boot the machine, please send the error message to us
via pictures or video.
7.
Feedback:
machine fail to test the car, what to do?
1). If you get prompt “not support”
or “communication fail “when trying certain function for some car model, it is likely
the software fuction is not available for the model, or you operate
incorrectly. Please upload "datalog" to the server and the engineer
will analyze the data and fix the issue. car make, model, VIN, problem
description are required in datalog.
To know the bug solving process,
please tell us the serial number of the machine that uploads datalog and the
car model and its VIN.
2) If all
software in the machine can’t be tested, please check and test whether the
cables are connected well or not, especially the testing main cable.
3) If certain
software is not working with all car models, please check this car’s connector,
or re-install this software.
8. DS708 get error message:
GetSysInfoFromRegTab() failed error
Error:
for some older version of DS708, when they update operation system from V6.31
to V6.33, they may get error message “GetSysInfoFromRegTab() failed error” and
fail to boot the machine.
Solution:
contact the seller and they will send you this application named
“scan_arm.exe”, and then replace the same named “scan_arm.exe” in the “scan”
directory of the SD card, reboot the machine, the error will disappear.
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Created on Dec 31st 1969 18:00. Viewed 0 times.