Articles

An illustrative Guide To Resolve “QuickBooks Black And White Screen” Issue

by James Aultman Accountant

QuickBooks Desktop is a well-known accounting application designed for small and medium-sized organizations to maintain their financial statements, invoices, and bookkeeping securely. Even though being an excellent software, users may often get several software display issues in QB. One of them is “QuickBooks black and white screen” issue that evokes due to incorrect program setup and installation. 


Are you seeking any additional assistance to deal with “QuickBooks black and white screen” issue? If yes, then reach out to our experts by placing a call at the toll-free number +1(855)-856-0053. 


Factors due to which QuickBooks screen turns black and white 

  • Using the outdated video card drivers that are not compatible with QuickBooks Desktop. 

  • One of the reasons behind the QB black and white screen occurrence is using the customized theme on Windows Desktop. 

  • When you are using QuickBooks, many processes start running automatically in the background due to which slows down the performance of QuickBooks, and the QuickBooks screen turns black.  

  • If there is any color formatting issue within the QBW.ini file in QuickBooks Desktop. 


Verified solutions to exterminate QuickBooks black and white screen issue


Solution 1: Run the Quick Fix My Program Tool to stop the processes running in the background in QuickBooks


  1. You need to download the tool hub to run the Quick Fix My Program Tool.  

  2. Move to the download folder and run the QuickBooksToolHub.exe installation file.

  3. Follow the on-screen guidelines carefully and then agree to the Terms and Conditions mentioned in the License Agreement.

  4. Choose Program Problems after launching the tool hub on the Desktop.

  5. In the end, select the Quick Fix My Program tool and let the tool run.


Solution 2: Upgrade the video card drivers 

  • Press the Windows and R keys together on your keyboard to launch Run Window, type “dxdiag,” and hit the Enter key.

  • Thereafter, choose Display 1 and note down its manufacturer/model. 

  • You need to download the necessary updates such as Nvidia, ATI, and Intel. 


Solution 3: Change the Windows Desktop theme to Basic 

  1. Firstly, right-click anywhere on the blank screen of the Desktop and choose Personalize.

  2. You need to select Windows Basic Themes as per your preference and reboot the system. 

  3. In the end, launch QuickBooks Desktop to see whether the QuickBooks black and white screen issue is resolved. 


Solution 4: Edit the QBW.ini file 

  • Click the Windows Start menu, copy and paste the correct file path as per the QuickBooks Desktop you are using currently on the search bar.

  • Thereafter, copy and paste the text : [COLORS] Classic=0 at the end of the file.

  • Save the QBW.ini file after making changes and then launch QuickBooks Desktop.


Here we conclude with all the troubleshooting steps to figure out “QuickBooks black and white screen” issue. To get more clarifications about how to resolve the issue, contact one of our experts at the helpline number +1(855)-856-0053



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About James Aultman Freshman   Accountant

6 connections, 0 recommendations, 35 honor points.
Joined APSense since, October 20th, 2021, From Plano, United States.

Created on Dec 6th 2021 04:27. Viewed 107 times.

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