Ahmedabad Consumer Court Asks Karma Resorts & Hospitality LLP To Refund Rs.49K

In a recent consumer case, the Ahmedabad consumer court has ruled in favor of a Motera resident, Harsh Gurung, who sought a refund from Karma Resorts and Hospitality LLP. Gurung had invested Rs 80,100 in a five-year membership with the company, entitling him to a 30-night stay over the course of five years. However, Gurung's experience did not align with the promised facilities and bookings, prompting him to take legal action.

Gurung's legal representative, Anand Parikh, contended that despite spending nine nights at various locations, Gurung did not receive the promised four-star or five-star accommodations. His attempts to book properties in Saputara, Sasan-Gir, and Diu were met with denials, as either the company lacked ties with these properties or the properties were reported as sold.

In response to these allegations, Karma Resorts and Hospitality LLP vehemently denied wrongdoing. The company argued that members had indeed received the promised facilities but faced booking difficulties due to property unavailability on requested dates. The company affirmed its commitment to fulfilling all the terms and conditions of its membership agreements.

After carefully considering both sides' arguments, the consumer commission bench, comprising President KM Dave and member KP Mehta, found substantial evidence of service and facility deficiencies. Consequently, the company has been ordered to refund Rs 49,447 to the complainant. In addition to this, Karma Resorts and Hospitality LLP is obligated to pay Rs 5,000 for the service deficiency, Rs 10,000 for the mental distress caused to the member, and Rs 2,500 for legal expenses. These payments are to be made within 30 days.

This ruling underscores the importance of delivering on promises made to consumers and highlights the need for companies to ensure the availability of facilities as stated in their membership agreements. It serves as a reminder that consumer rights must be upheld, and companies must be held accountable when they fail to meet their commitments.

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