Advantages of Last-Mile Delivery Tracking Software

by Charlotte Chambers Developer

last mile tracking management software use

When a package arrives, customers like to know when it will arrive. Having control over their day gives them peace of mind. The demand for last-mile delivery tracking has led to more delivery teams offering it to their customers. Moreover, last-mile tracking is beneficial to your company and consequently to your customers. When your delivery driver begins their route without last-mile tracking, you’re unaware of where they are, making it difficult to make any needed changes or monitor their progress. Last-mile delivery software provides key information to both dispatchers and customers when a package is out for delivery. Last-mile delivery management software can bring a sense of technology and modern methods to the company, developing all you do. This software also can make it better; how? Here you can see:

Displays the exact location of each courier on the day’s route
Lets you know when there is a delay and notify your customer
Provides estimated arrival times (ETAs) to customers automatically
Verifies delivery by collecting proof of delivery

Based on statistics, The global Last-Mile Delivery market is expected to reach 47000 million USD by the end of 2024, growing at a CAGR of 9.3% between 2019 and 2024. This post describes the possible outcomes of inefficient or nonexistent last-mile tracking systems used by delivery teams. Then we show you how a route management platform, allows delivery teams of any size to track their deliveries and customers’ last mile.

Last-Mile Delivery Software Is Essential for Delivery Teams

As a result of the lack of last-mile delivery tracking, dispatchers and route supervisors will be spending a lot of time on the phone trying to contact customers who want an update on their ETA. Customers, who had to waste time calling to inquire about their order, are also negatively affected by this.

Delivery teams have to use manual processes when they do not have access to real-time tracking information (i.e., calling drivers and checking on their status).

Changing the delivery route is extremely difficult if you don’t know where your driver is. Customers who request a specific time window should contact the driver to see if it’s possible. You don’t know if your driver has already completed the order if a customer calls to cancel their order.

A delivery service that doesn’t use last-mile delivery software will find it difficult to attract new clients, stay profitable, and maintain a quality customer experience.

While there are various ways for your company to share delivery information with your customers, not every method is the same.

Time frames can be vague with some delivery teams. The better customer service you can provide, the narrower your delivery window, the better. Knowing that your order will arrive between noon and 6:00 pm is better than nothing.

How Delivery Teams Use Last-Mile Delivery Tracking Software

With good delivery technology, you can plan routes, track your drivers, send deliveries notifications, and show proof of delivery.

The last-mile delivery system provides service to small businesses requiring only a dozen stops a day, as well as large companies making hundreds of stops per day.

Upon closer inspection, here is a glimpse of how last-mile delivery system assists you in providing precise and transparent last-mile tracking for your team and clients:

last-mile route optimization software allows for rapid - and the most precise - planning of routes.
Dispatchers can keep track of drivers’ progress with a dashboard that updates in real-time. It sends SMS and email message alerts to your customers to inform them of ETA updates.
A proof of delivery is captured by the driver and shared with dispatchers and customers, assuring them of delivery and providing them with comfort.
Through a single platform that provides complete transparency and keeps everyone informed, the delivery system not only makes your delivery experience excellent for your customers but also enables dispatchers and delivery managers to stay focused elsewhere while our last-mile delivery tracking system handles everything.

Post-Delivery Tracking through Electronic Proof of Delivery (ePOD)

Electronic signatures or photo captures of proof of delivery provide protection against miss-delivery, lost delivery, and fraud.

As soon as the delivery driver captures proof of delivery (by taking an electronic signature or taking a picture with the smartphone app), it’s sent to cloud storage and sent to the customer via a delivery confirmation.

Customers and businesses alike have access to the same information with full visibility when using a last-mile delivery tracking app to demonstrate delivery.

Users can view driving instructions for each delivery route using the last-mile delivery mobile app, which is suitable for Android and iOS smartphones. You can follow your route using your favorite map app, like Google Maps, Waze, or Apple Maps.
The last-mile delivery platform lets dispatchers and drivers manually insert priority deliveries, such as those ordered by customers for express delivery, which will occur before deliveries on the rest of the route.

Get Accurate and Quick Routes

It’s better for the customer experience if the ETA you provide doesn’t change drastically, even if you provide updates throughout the day with last-mile delivery tracking.

last-mile route optimization software works to optimize delivery routes so that they are as fast and accurate as possible, thus lessening the number of times they need to be altered. Our calculations take into account variables such as time, distance, traffic patterns, and many others.

Keeping Track of Your Team’s Routes

last-mile tracking system dashboard allows you to keep track of routes in progress.

route monitoring feature goes beyond just getting the location of your drivers by using a GPS tracker, meaning that last-mile delivery tracking software tells you where your drivers are based on a route you make.

By checking your drivers’ ETA, you’ll know what stops they just completed, where they’re going next, etc.

If customers call in for information, you are able to provide updates to them from the dashboard (by adding stops or removing stops).

We have already mentioned that you can improve the customer experience by directly communicating accurate delivery information to your customers.

Providing Tracking Information to Your Customers

You can easily set up your customers to receive tracking updates (or recipient notifications) when planning routes (address, phone number, email, and name); because you already have their information on the last-mile delivery system.

Customers can choose whether to receive a text message or an email.

As soon as a driver starts his route, he sends out the first update. Using the same accuracy that delivery software provided when adapting the routes, the customer is provided with an estimated delivery time.

The customer is also provided with a link to a dashboard similar to that we discussed above for routing monitoring. If the customer wants to check on their delivery status, they can click on this link.

When the driver’s arrival is near, the second update is sent to the client.

This update allows customers to communicate with drivers by text message directly. It is helpful to communicate with the driver any information, including the gate code or asking them not to ring the doorbell since the baby just fell asleep.

Customer Satisfaction by Last-Mile Delivery Software

It is in the customer’s best interests to track their last-mile deliveries.

Tracking last-mile routes can enable delivery managers and dispatchers to follow the progress of their routes progress and make changes as necessary. The customers can also take better care of their schedule, knowing about their packages’ arrival times.

You don’t have to have your customers call your dispatchers because they’ll receive updates straight to their inbox with a last-mile delivery tracking system. This eliminates both your team’s and your clients’ time-consuming phone calls.

a last-mile delivery management platform like this, can assist teams with creating accurate (and fast) routes, monitor drivers, send out updates on deliveries, and document deliveries, so it's ideal for optimizing your last-mile delivery process. if you are interested to have your courier business, read this article.