A Robust Solution for Community Workers Facing Aggressive Behaviours
by Robert Eskew marketing consultantWorkplace violence
collectively represents incidents where employers or workers are threatened,
sexually and physically abused, and assaulted. This format of violence may also
include workers facing challenging behaviours and bullying, The security of a community
worker may be jeopardised while interacting with clients, their family members
and friends, or the members of the public.
The safety standards of
community workers, such as personal support workers, are further deteriorated
as they have to work after dark and in isolation. Most people are unaware of
the behavioural challenges and aggressiveness that community workers face daily.
Afterwards, we will also give one robust safety solution that will increase the
safety of community workers and other high-risk personnel despite the
challenges.
The challenges of
community workers
Community workers
operate in diverse environments where they may be confronted with an array of
values and attitudes. Some of these belief systems are at odds with the
experience and training received by community workers. This difference of
opinions may at times cause frictions in the form of altercations as well.
The clients generally
display challenging behaviours include because of multiple factors such as:
·
Physical or psychological pain
·
Grief, loss, anxiety or depression
·
Incontrollable impulse to hurt
·
Frustration from being misunderstood
·
Lack of self-worth
·
Loneliness
·
Unmet needs
·
Rejection
·
Mental illnesses such as dementia,
epilepsy, etc.
·
Neurological disability
Besides these factors,
community workers may also have a hard time analysing a situation which may
lead to uncontrolled behaviours of their clients. Resultantly, a worker may be
at risk of experiencing challenges in the form of violent behaviours from the clients
or their visitors. Some common forms of challenging behaviours that community
workers face every day are as follows.
·
Facing sexual assaults
·
Being subject to verbal abuses
·
Dealing with difficult personalities
·
Correcting unrealistic expectations
·
Handling threatening or aggressive
behaviours
Experienced workers,
however, use their interpersonal skills to de-escalate such situations while
minimising the probability of them getting deteriorated.
The fact is, not community every worker is experienced enough to handle these
situations effectively. Some of these workers are still learning the ropes, so
they do not know how to respond to such situations.
Even worse, community
workers who get exposed to these behavioural challenges continually may suffer
from different psychological and physical risks as well. Worst of all, these
challenges may have an accumulative effect because it rarely happens that a
single incident can cause a psychological dent. In contrast, repeated incidents
involving a mix of these challenges may lead to irreparable harm. The effects
of that harm can be sharper, depending on the worker’s values,
beliefs and previous experiences.
The previous
caregivers, family or friends of the client with a history of aggressive
behaviour must tell community workers about the challenges of working with the
individual. It is important to prevent these challenges and aggressiveness from
seeping into the everyday behaviour of the client. Sharing such key pieces of
information will help community workers in working towards reducing hazardous
outcomes. The details, patterns and triggers of such aggressive and challenging
behaviours must be communicated to relevant community workers or caregivers.
Besides having the
right set of information, community workers need to be armed with a robust solution.
This solution must be designed to help community workers face challenging and
aggressive behaviours from clients or the public with a degree of confidence.
This solution should empower community workers and other high-risk staff
members to raise the alarm whenever they find themselves stuck amidst an
unfavourable situation.
This robust solution
comes in the form of alarm systems that are specially designed for high-risk
personnel, including community workers and caregivers. And your search for
fool-proof alarm systems will end with GPS Geo Guard.
How will GPS Geo Guard
help?
GPS Geo Guard works
with hundreds of thousands of enterprise clients across Australia. Being a
trusted security partner for many companies, GPS Geo Guard enables lone
workers and high-risk personnel to strengthen their safety standards and
work health.
Whether you are looking
for GPS tracking solutions or man-down alarm systems, GPS Geo Guard has the
right suite of safety solutions for employees. These solutions make sure your
high-risk workers enjoy high protection while they are on duty. Check out the
complete range of safety solutions today for lone workers and high-risk
personnel today.
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Created on Oct 17th 2021 23:23. Viewed 210 times.