Powerful Methods to Overcome QuickBooks Error 1402

Posted by Ross Anderson
7
Oct 31, 2025
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Some issues are prone to occur during the update or installation process. One such problem is QuickBooks error 1402, which appears on the screen with the following message: “Error 1402: Could not open key.”

The possible reasons that might be responsible for causing it are corrupt QB installation, damaged Windows components, outdated Windows, and many more. Additionally, this arises when there is an interruption from third-party applications. But you don’t need to worry —we have compiled a detailed blog post to help you overcome this issue in a very short time. 

Get into the blog and explore all the solutions to recover your QB from disruptions. Let’s continue reading.


QuickBooks error 1402 can abruptly interrupt your business performance, so it needs to be resolved at the earliest. For professional help, give a call to 1-855-888-3080 and talk to an expert. 

A List of Reasons Why You can’t Install QB Desktop

The QuickBooks error code 1402 might be caused by the reasons outlined below:

  • One reason can be an outdated Windows.

  • This issue is primarily caused by a third-party interference during the installation process.

  • In case the installation file you downloaded was corrupted.

  • Damaged Windows components can cause the problem.

4 Easy Tactics to Address QuickBooks Error 1402

These are some methods you can use to eliminate it. Let’s see what the solutions are about:

Solution 1: Run QuickBooks Connection Tool

  • Open QB Tool Hub.

  • Choose Installation Issues.

  • Tap on QuickBooks Install Diagnostic Tool and wait for 20 minutes to complete the diagnosis.

  • When the tool has finished the diagnosis, you must restart the computer.

Solution 2: Update Windows

  • Go to the Start menu.

  • Choose Settings.

  • Click on Windows Update.

  • Tap on Check for Updates.

  • If any updates are found, they will start downloading and installing.

  • After it is done, restart your computer.

Solution 3: Register MSXML DLL files

For a 64-bit Operating System

  • Open the Windows Start.

  • Write CMD and right-click on its icon.

  • Choose Run as Administrator.

  • In the Command Prompt, write cd\windows\syswow64.

  • Now, type regsvr32 MSXML6.dll.

  • Hit Enter.

  • Install the QBDT application.

For a 32-bit Operating System

  • Open the Run window by pressing Win+R.

  • Write cmd and hit Enter.

  • Type regsvr32 MSXML6.dll.

  • Hit Enter.

  • Try to install QBDT.

Solution 4: Install QB in Selective Startup Mode again

Step 1: Switch to Selective Startup Mode

  • Press Win+R to open the Run command.

  • Write msconfig.

  • Click OK on the keyboard.

  • Head to the General tab.

  • Choose Selective Startup and Load System Services.

  • Move to the Services tab.

  • Choose Hide all Microsoft Services.

  • Click Disable all.

  • Now, unmark the Hide all Microsoft Services checkbox.

  • Go through the services list.

  • Click on Windows Installer.

  • Tap OK and move to the System Configuration window.

  • Choose Restart.


    Recommended to read: QuickBooks payroll error PS036 when verifying subscription

Step 2: Reinstall QB and switch it to Normal Startup

  • Reinstall QB from the official website of Intuit.

  • Open the Run window by pressing Win+R on the keyboard.

  • Type msconfig.

  • Hit OK.

  • Head to the General tab.

  • Choose Normal Startup.

  • Click OK and go to the System Configuration window.

  • Tap Restart.

Wrapping It Up

Although the blog provides sufficient information to guide you through the troubleshooting steps for QuickBooks error 1402, it has also outlined the reasons that cause it, along with the solutions to implement. If you are afraid of resolving it alone, don’t take a risk and contact our experts instead. Dial 1-855-888-3080 to talk.


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