Enhancing Communication in Care Facilities Through AI with Simcha Hyman

For many families with loved ones in long-term care, accessing timely and understandable health information is often a frustrating experience. Despite the adoption of digital health records and online portals, significant gaps persist in communication between care teams and relatives. Simcha Hyman, CEO of TriEdge Investments, highlights this challenge as an area where artificial intelligence, particularly large language models, can play a transformative role in improving transparency and reducing anxiety for families navigating complex care environments.

The issue extends beyond technical systems into human experience. Families frequently report difficulty interpreting medical updates, especially when care is distributed across multiple departments and facilities. As Hyman points out, while 70% of hospitals participate in health information exchange systems, this does not always translate into clarity for patients or their families. Many still feel overwhelmed or excluded from the care conversation. At TriEdge, the strategy involves designing tools that decode clinical documentation into tailored summaries appropriate for users with varying levels of medical knowledge.

AI's ability to dynamically generate accessible interpretations of health records could improve family engagement without overburdening clinicians. By allowing providers to input their notes as usual, AI systems can offer context-sensitive translations for relatives, easing the burden on staff to repeatedly explain clinical details. According to Stanford Health Care, pilot programs using this approach led to 78% of physicians reporting faster note-taking, with 96% describing the tools as easy to use. This reinforces the practicality of integrating AI into communication channels that benefit both providers and families.

Simcha Hyman emphasizes that the true value of these tools lies in their ability to fit naturally into existing workflows. Successful implementation demands more than just a software solution; it requires alignment with real-world operations. At TriEdge, efforts focus on training personnel and ensuring technology complements rather than complicates care delivery. This operational understanding, stemming from Hyman’s experience in nursing home management, allows for solutions that are grounded in the everyday needs of caregivers and administrators.

The communication challenge becomes particularly acute in nursing homes and similar care environments. Families seeking regular updates on their relatives often encounter delays or vague responses due to overextended staff and fragmented systems. Simcha Hyman is exploring systems that enable secure, real-time updates directly from department heads to family members. These systems promise to reduce misunderstandings and improve the overall satisfaction of care experiences while freeing up staff time otherwise spent fielding repetitive inquiries.

In parallel, AI-generated responses to patient and family inquiries are proving to be not only efficient but also empathetic. Studies cited by Hyman show that patients and families prefer these responses over those written solely by physicians. This not only saves time but enhances the perceived quality of communication. For staff, this means reduced administrative pressure and more opportunity to focus on clinical duties, a win for operational efficiency and emotional well-being.

While many technology providers attempt to disrupt health care through innovation, Hyman’s approach advocates for calibrated integration. AI tools must be implemented with attention to privacy, workflow continuity, and measurable outcomes. Misaligned deployments risk adding complexity rather than alleviating it. That’s why TriEdge prioritizes pilot testing, stakeholder training, and feedback loops before scaling new technologies. This pragmatic view acknowledges the sensitive context in which healthcare decisions are made.

Simcha Hyman continues to stress the importance of long-term thinking in healthcare technology investment. He believes the intersection of patient capital and empathetic innovation is where family offices can make the greatest impact. By building technologies that foster connection—not just efficiency—his team at TriEdge is contributing to a broader shift in how AI is applied in care settings. Their goal is not merely technical success, but meaningful improvements in the relationships between patients, families, and providers.