WhatsApp Salesforce Integration: Top Use Cases for 2025

Considering the future of customer engagement, there is one thing that we know, you must be where your customers are. And in 2025, one will not find a more suitable place to meet them than on WhatsApp.

With 2.8 billion users worldwide (and growing!), WhatsApp has come a long way since it was used only to chat with friends and family. It has become a crucial business channel and when combined with Salesforce it becomes a marketing, messaging and support powerhouse.

In this post, we will discuss some real-life applications where WhatsApp salesforce integration is changing the way businesses engage customers at every step of the customer journey. This is something that can be of use to a marketer, a sales rep, or a support agent.

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