The Step-by-Step Process of Establishing a Global Delivery Center

Have you ever wondered how global companies manage their operations efficiently while reducing costs? The answer lies in Global Delivery Centers Setup India, which allow businesses to establish offshore teams to handle various services, including IT, customer support, and business operations.

India has become a global hub for offshore development centers, with over 1,400 Global Capability Centers (GCCs) operating in the country, contributing to $35 billion in annual revenues. The increasing demand for global business services India is driven by access to highly skilled talent, cost efficiency, and strong IT infrastructure.

Setting up a Global Delivery Center (GDC) provides companies with greater operational control, scalability, and long-term cost savings. This article will guide you through the step-by-step process of establishing a Global Delivery Center in India, along with its benefits and challenges.

What is a Global Delivery Center?

Global Delivery Center Meaning

A Global Delivery Center (GDC) is an offshore facility that provides business services, IT support, software development, and customer service to a company’s global operations.

Types of Global Delivery Centers

Captive GDCs – Fully owned by a company for in-house operations.

Third-Party GDCs – Outsourced to IT outsourcing companies India for specialized services.

Why Businesses Choose Global Delivery Centers?

Cost Savings: Lower labor costs in offshore locations like India.

Access to Skilled Talent: India produces over 1.5 million engineering graduates annually.

Scalability & 24/7 Operations: Multiple time zones allow round-the-clock service.

Step-by-Step Process to Establish a Global Delivery Center

Step 1: Define Business Objectives

Before setting up a GDC, companies must identify:

 Primary Goals: Cost reduction, innovation, or operational efficiency.

 Services to be Handled: IT services, back-office operations, R&D, etc.

 Preferred Location in India: Bangalore, Pune, Hyderabad, or Chennai.

Step 2: Choosing the Right Location in India

Key factors to consider while selecting a city:

Talent Availability: Access to software engineers, IT professionals, and skilled labor.

 Cost of Operations: Real estate, salaries, and business infrastructure costs.

 Government Policies & Incentives: Tax benefits and ease of doing business.

Best Cities for Global Delivery Centers in India:

• Bangalore – IT and tech hub.

• Hyderabad – Pharmaceutical and software services.

• Pune – Engineering and manufacturing services.

• Chennai – Automotive and IT services.

  
  

Step 3: Legal and Compliance Setup

To establish a Global Captive Offshore Centers, companies must:

 Register the Business in India – Choose a private limited company structure.

Obtain Necessary Licenses – Business permits, tax registrations, and legal approvals.

 Ensure Data Protection Compliance – Secure IT infrastructure and intellectual property rights.

Step 4: Infrastructure & IT Setup

• Office Space & IT Infrastructure – Securing modern office facilities.

• Cybersecurity Measures – Protecting sensitive data and compliance with GDPR laws.

• Cloud & IT Solutions – Using Global IT services India for software development.

Step 5: Talent Acquisition & Team Building

Hiring a skilled workforce is crucial for offshore development centers India. Key areas include:

•  Software Engineers & IT Developers – For outsourcing software development India.

•  Customer Support & Operations Staff – For handling client services.

•  Business Analysts & Project Managers – To oversee day-to-day operations.

 Pro Tip: Partnering with IT outsourcing companies India helps recruit top professionals.

Step 6: Establishing an Operational Framework

• To ensure seamless workflow, companies should:

•  Develop Standard Operating Procedures (SOPs).

•  Implement Performance Metrics & KPIs for monitoring.

•  Use Collaboration Tools & Cloud-Based Platforms.

Step 7: Technology & Automation Integration

• AI, automation, and cloud computing enhance efficiency in global delivery centers:

• Artificial Intelligence for Process Optimization.

• Cloud-Based ERP & CRM Systems for project management.

• Automation of Repetitive Tasks for cost savings.

Step 8: Ensuring Compliance & Risk Management

Companies setting up Global Captive Offshore Centers must:

•  Follow Local & International Business Regulations.

•  Implement Strong Cybersecurity Measures.

•  Develop Risk Management & Business Continuity Plans.

Step 9: Launching and Scaling the GDC

• Pilot Testing Phase: Start with a small team and evaluate performance.

• Monitor Progress & Optimize Operations for efficiency.

• Expand Services Gradually based on business needs.

Benefits of Outsourcing to India

Lower costs compared to Western markets.

•  Highly skilled workforce with strong engineering background.

•  Government incentives for IT outsourcing and innovation.

•  Flexible business environment supporting offshore services.

Case Study: Leading tech firms like Google, Microsoft, and Amazon have successfully expanded their Global Delivery Centers in India, proving the country’s potential as a top destination for business outsourcing.

Challenges of Setting Up a GDC in India (and How to Overcome Them)

• Cultural & Language Barriers – Solution: Invest in employee training programs.

• Compliance & Regulatory Issues – Solution: Work with legal experts.

• Talent Retention Challenges – Solution: Offer competitive salaries and growth opportunities.

Final Thought 

How StepIndus Can Help

Setting up a Global Delivery Center in India is a strategic move for businesses looking to expand operations, reduce costs, and access world-class talent. By following the step-by-step guide, companies can successfully establish a GDC and drive global success.

At StepIndus, we specialize in:

Consulting for GDC setup & offshore development centers.

 Navigating legal & compliance requirements.

 Recruiting top IT & engineering talent.

 Optimizing operations for scalability & efficiency.

Contact StepIndus today to set up your Global Captive Offshore Centers and accelerate business growth! 

FAQs About Engineering Centers in India

1. What are the benefits of setting up a Global Delivery Center in India?

India offers cost savings, skilled talent, strong IT infrastructure, and 24/7 service capabilities, making it an ideal location for GDCs.

2. What industries benefit from Global Captive Offshore Centers?

Industries such as IT, finance, healthcare, automotive, and e-commerce benefit from establishing GDCs.

3. What is the difference between a Captive GDC and an Outsourced GDC?

Captive GDCs are owned by the company, providing in-house services.

Outsourced GDCs are managed by IT outsourcing companies India for third-party businesses.

4. How long does it take to establish a GDC in India?

The process typically takes 3-6 months, depending on legal approvals, hiring, and infrastructure setup.

5. How can StepIndus help in setting up a GDC?

StepIndus provides end-to-end consulting, market research, legal assistance, talent acquisition, and operational support to ensure seamless GDC setup.