Role of Automation in Application Maintenance

In the Information technology spectrum, application support services play a key role in streamlining and optimizing the performance of business applications. When the applications scale, they become increasingly complex and hence the demand for responsive support has intensified. To solve this kind of problems pragmatically, the platform of automation is leveraged. In this article, you will get to know the role of automation in application maintenance.

What is automation?

It is a platform that leverages robotics, programs, technology or processes to achieve specific outcomes without manual intervention. Automation is used in many industries such as utilities, healthcare, finance, defense etc. A significant competitive advantage can be gained by organizations implementing automation platforms.

Automation is used by organizations to increase profitability and productivity, reduce operational errors and costs, enhance customer service and satisfaction, optimize operational efficiency and adhere to compliance standards etc.

The strategic role of automation in Application Maintenance and Support (AMS):

An all-new level of support in application maintenance is provided by the automated platform. Businesses can eliminate or minimize tech problems and thus focus on other core technical aspects of the business. Productivity is maximized, process gaps are eliminated, fragmented operations are consolidated and cost is reduced to a considerable extent. Businesses can work on their existing processes and applications without compromising on the user experience.

The rise of application maintenance and support:

Traditional application maintenance and support were along the lines of a reactive approach, wherein the incidents were responded to as they arose. Though the purpose was served by this approach, but, gradually, it could not keep pace with the continual evolution of modern applications. The reactive approach led to disruptions to business activities, increased costs and prolonged resolution times.

In order to address these limitations, AMS has leveraged the automated platform, so that issues can be anticipated and prevented before they occur, and subsequently resolved as and when they arise. This shift proved to be worthwhile, as it resulted in improved business continuity, reduced downtime and enhanced application performance.

The incorporation of the automated platform in AMS:

Time-consuming and repetitive tasks are automated and used to traditionally consume the resources and time of support engineers. These tasks include routine maintenance procedures, application monitoring, patch deployment and configuration management. Thus testers and developers can focus on other key tasks such as:

l  Optimizing performance: Strategies need to be identified and implemented to improve application performance

l  Root cause analysis: The underlying causes of issues are worked upon to prevent recurrence

l  The value of problem-solving: Potential issues are anticipated and thus preventive measures are taken.

The future of application maintenance and support:

The landscape of AMS is being transformed by automated services, driving continuous improvement, efficiency and innovation. Following are a few key benefits that can be derived:

l  Issues are fixed quickly: Issues can be quickly identified and fixed before they cause downtime. This means minimal disruption to business activities

l  Reduction in costs: The need for manual work is eliminated, thereby reducing costs associated with manual testers. This in turn leads manual testers to focus on other key testing processes and thus streamline the testing process.

l  Updates are identified: Areas for improvement are identified by the automated platform and thus necessary changes are made. This in turn makes sure that AMS are up-to-date

l  Enhanced application performance: Applications are efficiently and smoothly run by the automated platform. This in turn provides a better user experience.         

Conclusion: The inclusion of an automated platform will only streamline and maximize the efficiency of application maintenance and support services. The team looking for a strategic and professional approach can connect with a leading software testing services companyand get all their queries solved.