Simplilearn is a very famous e-learning platform for students which provide courses in various fields such as data science, cybersecurity, digital marketing, cloud computing, project management etc. Diversity in learning formats includes self-paced, live virtual classrooms. Simplilearn is designed to deliver high-quality education and resources that help in the improvement of individuals' skills and career advancement. Despite its wide use, many consumers receive complaints against Simplilearn. If you're having problems with Simplilearn and want to resolve your complaint against Simplilearn, there are a few simple steps you can take to get things sorted out.

Common complaints against Simplilearn?

Hidden Fees: Sometimes Simplilearn charges fees which are not informed prior choosing the course. Sometimes its charges more fees as compare with other e-learning platforms to ensure you’re getting good value.

Customer Service: A lot of individuals have expressed their concerns about the lack of response from their customer support team. Customer support may ignore the consumer’s emails, messages, and calls.

Quality of Course Content:: Sometimes its educational materials like webinars, tutorials, and articles provide information which can mislead you. It can be unhelpful if you’re looking to refine your skills.

Technical Problems: Users have reported issues with the online platform, such as difficulty accessing courses or experiencing glitches during live sessions.

Refund not provided: Most of the customers often complain about issues in obtaining refunds for the services or courses which the customer canceled. In some cases, people cannot even retrieve the amount when their plan or subscription for a course is cancelled.

How to resolve complaints against Simplilearn?

Use Simplilearn’s Grievance Redressal Portal

First off, you can use their Grievance Redressal Portal, which you can find on your Simplilearn account dashboard. From there, you just need to select the category that fits your complaint, write down what's going on, and attach any relevant screenshots or files. They aim to fix these complaints within five working days.

Contact customer care

Firstly, reach out to the Simplilearn customer care team which is always ready to help consumers. If you are facing any issues or disputes with the services given by them contact them via phone or email which is available 24/7. The designated phone number is 1800-212-7688 available on the official website. They're available from 9 AM to 8 PM, five days a week. Make sure to provide all the details about your complaint and keep track of the ticket number they give you for reference.

Use Online Consumer Complaints Forums

If your problem remains unresolved and you are seeking more legal options then you can try online consumer forums which come out as a significant platform for filing complaints. Websites like Consumer Helpline, and Voxya facilitate the submission of complaints and provide avenues for resolving disputes. Voxya offers options for legal recourse for consumers seeking more robust solutions to their grievances.

Use Social Media

You can also try social media platforms which can be act as a powerful medium for consumers to raise their voices against Simplilearn. Simplilearn maintains active profiles on platforms such as Twitter, Facebook, and Instagram, enabling consumers to connect with Simplilearn representatives and seek resolutions to their complaints.

Approach Consumer Forum

If all the avenues you tried above is fails and you're still not getting resolution anywhere, you have the option to approach a consumer forum. You can file a case against Simplilearn there, and often just the threat of legal action is enough to get them to take your complaint seriously. Voxya can help with this process too, making sure your voice is heard and your complaint is taken seriously. You can do it yourself or you can hire an advocate for case filing.