Byju's is an online learning platform and educational technology company in India that provides educational resources. The organization caters to grades K-12. Byju's also offers a spectrum of courses, with some interactive video lessons, quizzes, and practice tests designed in mathematics, science, etc. However, despite its reputation and strong connection many learners have faced issues such as – Course content not detailed, Programme structure and module progression disjointed, Issues contacting student advisors, and Delayed refunds for dropped courses, etc. If you are also suffering from these issues and want to resolve Byju’s complaints, here is a step-by-step guide that will help you get it fixed conveniently.

Most Common Complaints Against Byjus

Unable to cancel subscription: Most students are usually dissatisfied with the courses and express dissatisfaction, and face problem in canceling subscription, thus ending up with negative reviews and complaints about the subscription of this platform.

Unable to get refund after cancellation: Some customers have reported challenges in canceling their subscriptions or obtaining refunds. Some individuals are not even getting their amount back in certain situations after the cancellation of the plan or subscription of the course.

Customer Support Issues: A lot of individuals have expressed their concerns about the slow response from the customer care department. Customer care team ignores the customers emails, messages, and calls.

Getting wrong learning material: Many students may find that the learning materials provided to them do not match the content or the course description for which they have subscribed. This could include outdated information, factual errors, or content that is not relevant to the course objectives.

Technical Glitches: Many students can’t utilize proper services of edtech platform like online classes, online notes, and other services due to crashes or slow loading times. This is because of technical issues.

How to resolve complaints against Byjus

Submit your Complaint to Byju’s

You can submit a grievance to Byju’s official complaint page where you can share all your issues and concern that you may have face in Byju’s learning program. Click to the 'Support' section and click on 'Complaint', select the appropriate category, provide a detailed description of your complaint. Once you have completed these steps, click 'Submit Complaint' to forward your grievance to Byju’s.

Contact the customer support team

First, you can contact the Byju’s customer care team, whether through phone or email, 24x7. To do this, dial 91 924 133 3666.. Now, if you would like to send your concern in writing, then you could mail them on their official Email ID support@byjus.com.

Utilize Social Media platform

Moreover, social media platforms serve as powerful channels for consumers to connect with Byju’s team and address their complaints directly. Byju’s maintains an active presence on platforms such as Twitter, Facebook, and Instagram, where consumers can raise their voices for concerns and expect a timely response from the company. You can communicate with their team through social media pages.

Online Consumer Forum

If your issues still exists and you are not satisfied with the result, seek out a lawyer and file a suit against Byjus in the consumer court. File complaint in the nearest District Consumer Disputes Redressal Forum by an advocate. You are required to submit a description of the complaint, evidence of unfair trade practices, service deficiencies, and the remedy desired.