Projected 21.2% CAGR to Propel Contact Center Software Market to $109.7B by 2028

The contact center software market is expected to grow from USD 41.9 billion in 2023 to USD 109.7 billion by 2028 at a CAGR of 21.2% during the forecast period. The rising demand for analyzing audio and video conversations and the need to deliver an enhanced customer experience has driven market growth.