6 Troubleshooting Tips to Fix Internet Connection Not Working Issues

by John Martin Engineer

Are you unable to use your internet connection despite being connected? If yes, then you have come to the right place because today we are going over six troubleshooting tips that you can use to fix your internet connection.

Restart Your System

The first thing that you can do to troubleshoot your internet is to restart your system. Sometimes you may face limited or no internet problems on your system due to some temporary or technical glitches, but by restarting your system, you can easily eliminate them.

Connect to Correct Router and Use the Right Frequency on Your Router

If your internet is not working, then make sure that you are connected to a correct router. For example, your system might be connected to the mobile hotspot that you forgot to turn off after switching off your data connection. Besides this, if you are using a dual-band router that broadcasts 2.4Ghz and 5Ghz frequency on it, then make sure you are connected to 2.4Ghz network/frequency. Why? Because 5Ghz frequency/ network is not ideal for long-distance transmission.

Check, Reset or Restart Your Router

If you are unable to access the internet on all your connected devices, then you must check your router. Make sure that the WAN light of your router is on. If it’s not, then you are probably facing connectivity issues due to some technical fault at the end of your ISP. To solve this problem, you can restart your router or reset it. But if the above two tips do not work, then call your ISP and ask him to fix your internet connection.

Try Using Your Ethernet Cable Connection

If you are facing internet issues, then try connecting your system with an ethernet cable connection. If this solves your connectivity problem, then there is a problem with your router, and you must troubleshoot it to fix your internet problem. To do this, you can restart/reset your router or refer to the user manual that came along with your router.

Clear DNS Cache

Another thing that you can do to solve your problem is to clear your DNS cache. Why? Because whenever you visit a website, your system sends a request to a DNS server that processes your request and redirects you to your desired website. Besides this, your computer also stores cache (DNS cache) on your system to process your request faster when you visit the same site again. But this cache might affect your connection due to which you may not be able to access your internet. To clean/flush your cache:

1.      Use the following keyboard shortcut: Windows+R.

2.      Now type cmd in the Windows Run box and then click on “Open” to launch Windows Command Prompt app.

3.      Next, write “ipconfig/flushdns” in the cmd app and press enter.

4.      You have successfully cleaned DNS cache files from your computer.

Change your DNS Servers

Sometimes you may face problems with your internet connection due to DNS servers that are configured by your ISP in your Wi-Fi router. However, you can easily solve this problem by changing your current DNS server with a more reliable and powerful DNS server. You can easily find a reliable DNS server by doing some search over the internet, or you may also use the Google DNS server. Finally, update your DNS server. To do this:

1.      Press and hold the “Windows+X” keys together and then click on the “Network Connections” option.

2.      Now click on the “Change adapter options” option under the “Advanced network settings” section to open the “Network Connections” window.

3.      Now right-click on your adapter (Wi-Fi adapter) and then click on the “Properties” option.

4.      Next, select the “Internet Protocol Version 4 (TCP/IPv4)” option.

5.      Now click on the “Properties” button.

6.      Next, enter the address of your desired DNS server under the “Use the following DNS server address” section and then click on “OK” to update your DNS server.


There you have it, guys, six troubleshooting tips that you can use to fix your internet connection if it’s not working. So, make sure you use these tips if you are stuck in a similar situation. You won’t regret it.

John Martin is a Norton expert and has been working in the technology industry since 2002. As a technical expert, she has written technical blogs, manuals, white papers, and reviews for many websites such as


Source URL - 6 Troubleshooting Tips to Fix Internet Connection Not Working Issues

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About John Martin Advanced   Engineer

20 connections, 1 recommendations, 117 honor points.
Joined APSense since, June 11th, 2020, From California, United States.

Created on Sep 3rd 2020 00:31. Viewed 170 times.


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