6 Surefire Tips to Troubleshoot Roku Connectivity Issues

by Andy Stephen Roku Support

Are you dealing with spotty and annoying Roku connectivity issues? If so, no more! We are here to take you out of such troublesome situations. Just read this full tutorial and find various handy tips to fix connectivity problems with your Roku device.

Roku devices facilitate you to stream online content from a number of hosting networks effortlessly. However, the only requirement to use Roku is a good internet connection. In case the Roku TV fails to connect to the internet or low connectivity problems, you will be unable to access most of the content.

Fortunately, troubleshooting connection issues with Roku is not difficult. Simply follow the below-mentioned steps and fix them yourself.

1. Router’s Location

At times, even the smallest adjustment to the placement of router in a home can make a huge difference in the performance. It is best to put the router far away from the interference-creating devices such as microwave ovens, baby monitors, cordless phones, Bluetooth speakers, automatic garage openers, metal objects, electronic toys, windows, walls, reflexive surfaces, mirrors, glasses, and then some.

This hack will also work if you are getting errors while accessing www.roku.com web address.

2. Placement of Roku Media Player

Similar to tip #1, the position of your Roku media player is significant too. You can change the direction of it. Make sure to put it to a neat and clean place. Most importantly, it must be placed nearby a wall socket in which you can easily plug it in. Once done, you can get started with adding channels to your streaming device via myroku.com web address.

3. Reboot the Network

If you are getting issues while accessing Roku online channels, chances are the internet speed is slow. To fix this, disconnect your device from the connected wireless network and wait for a minute or two. After that, connect it again but to a reliable, high-speed internet connection. If it is password protected, it will ask you to enter the passcode in order to make a secure connection. Do not use neighboring networks for any purpose whether to set up the Roku or access support.roku.com.

4. Enter the Correct SSID and Password

Always type the correct network name or SSID for your WiFi connection. Even one wrong key can change the entire identity of a network, thus making it incompatible with the password. Moreover, let us tell you that passwords are case sensitive so enter them accurately.

For those folks who are unsure about the specifications of their network, they are advised to get instant Roku help from our experienced technicians at toll-free number 1-866-817-4499.

5. Restart the Router

The router may fail occasionally. In case a connection is not maintained by one device, try connecting to the internet using another device and check if the issue is related to your router or not. Restarting the router will help you resolve the problem and get you back to the speedy network connection.

6. Improve the Wireless Signal Strength

In case the password as well as network name is absolutely correct and other devices can access the router but you are still having issues while going to go.roku.com, chances are that the issue is the strength of your wireless signal. The nearer your Roku device is to obstacles like cabinets and walls the weaker WiFi signals you get.

If the signal strength is excellent or good and you are having Roku sound problems, you will be accompanied by Roku no sound HDMI error. In this case, replace the HDMI cable with the new one.

Check whether your Internet Service Provider (ISP) is currently facing issues or not. Or maybe your data pack has expired.

So, our list of failsafe tips to troubleshoot Roku connectivity issues ends here. If you need any type of technical assistance, you are always welcome to contact our Roku support technicians.